All India Cafe - Best Indian Restaurant in Pasadena — Restaurant in Pasadena

I have come here for years, and I’ve only seen the quality of food and service decline. My last visit I was served their chicken tikka kabob, and the chicken was either freezer burned or left exposed in the refrigerator. It was dried out to the point of being inedible, and it was obviously that way but they served it to me anyway. They also significantly shorted me the chutney that was included in the dish, compared to my previous visits. Interestingly, one can order additional chutney. The tandoori chicken salad has also declined in quality, with the lettuce being tiny pieces. I also have seen the service get from bad to worse. They don’t refill drinks but maybe once during your meal, at the end of the meal. They don’t ask how the food is. At the end of my meal, it’s sometimes this elderly tall man with a turban who wasn’t my waiter who takes my card to pay. He has zero hospitality and acted like I was potentially not going to pay and dash out the door. I have always paid my check in full with at least a 20% tip in hopes they’ll improve service for me, as I would consider myself somewhat a regular. That hasn’t worked. I feel they take me for granted and the quality of the food certainly has declined from at least a year ago. Therefore, I wouldn’t recommend this restaurant to someone. It’s a shame they run it with zero hospitality and the decline in food quality is clearly evident. It’s like you get half what you pay for, and they treat you with suspicion like you won’t or can’t pay for it, which is almost an admission on their part they’re...

Akbar up the street closed down I guess, so we went here. Clean place, weird slightly uncomfortable chairs. Like wooden chairs with a floppy cushion on top like the mismatched stuff at Granny's house. Service was good. Hardly had to wait for anything on a Friday night dinner service at 7pm. Let's get to the food. The naan bread is excellent. We got cheese and garlic. Both great for sopping up the sauces and eating with your hands. UNFORTUNATELY the vindaloo and Tikka masala was light on any flavor. Normally Indian food is very tasty, very flavorful, and has spice and salt. This almost tasted watered down. Literally the only flavor was the solid chunks of jalepenos in my vindaloo. I don't know if it's because this place is in old Town so they need to kick it down a notch for people not into exotic foods, but it was really a disappointment for me, because I feel like they need to bump up the flavors. On a scale of 1-10, the flavors were around a 3-4. The food itself is good quality, hot, well cooked, and tender. I finished all of it, so it was acceptable. But at this rate,...

I recently had an unfortunate experience at All India Cafe while making a delivery. The wait time for the order was nearly half an hour, which not only inconvenienced me but also left my customer waiting much longer than expected. What was even more disappointing was the restaurant's approach to handling orders. It seemed like they were taking on more orders than they could handle efficiently. When I inquired about the estimated time for order completion, I was met with rudeness from the staff. They not only failed to provide a reasonable response but also raised their voices and suggested that I cancel the order and leave. This behavior left me quite taken aback. In my opinion, customer service is a crucial aspect of any restaurant, and such disrespectful and unprofessional behavior should not be tolerated. It's essential for businesses to prioritize effective communication and treat both customers and delivery personnel with respect and courtesy. My experience at All India Cafe fell far short of these expectations, and I hope they consider improving their customer service...