Cafe Bambino's — Restaurant in Pasadena

Ordered from this place 2 weeks ago when I had friends in town as I was moving down here and the pizza was good so I ordered again today. Then, we ordered Ceasar salad,, a veggie pizza and pepperoni pizza.. Both tasted great! My friends had garlic knots, I didn't eat any but they raved over how good they were. This time, I spoke with Malcolm, he was very kind and accommodating to me. When he learned I was new to Pasadena, he surprised me with a free cheesecake as a welcome to the neighborhood.The delivery guy was nice as well. I haven't even eaten my food yet but I was so impressed with with hospitality that I wanted to write this.

I called back to thank him and it opened up dialogue about how he just bought the restaurant but has been in the Pizza business for 20+ years. He shared the challenge of finding good staff especially on the weekend when they are slammed. As a business owner, I understand the difficulty. My order was timely, hot and he gave great customer service. He seems to really care about his customers and shared that he wants to provide the same service to everyone but that can be difficult during busy hours. Working as a mental health professional, I was able to sense the authenticity of his expressions.

I am looking forward to enjoying my food and will update the review as I know that's a big part but I was so moved by the service that I...

To be honest, I didn't like the food here. My fiance and I got the sweet and spicy pepperoni pizza and the spaghetti and meatballs.

The pizza had pepperoni, pineapple, and jalapenos on it, but it didn't really taste like it worked together. Usually we get pineapple and ham or jalapenos with hamburger at other pizza places, so we thought a combination like this would be good, but it was just so-so. The pineapples were sweet and the jalapenos gave it a tiny bit of kick, but this pizza just didn't do it for us.

With the spaghetti and meatballs, they kind of trick you into thinking there are 4 medium size meatballs in the pasta by cutting them in half and placing them cut side down on top. The sauce and noodles tasted like something you'd buy from a can/box from a grocery store. The meatballs themselves were pretty good though. The cheese on top got pretty congealed after a few minutes - we probably should have mixed it together immediately after opening it.

As for their COVID precautions, they had my food ready to hand to me as soon as I opened the door which was great for getting in and out quickly! I assume most of their orders are probably delivery, so I didn't have to wait even a minute before getting my food. I ordered through Grubhub for pickup and it was ready exactly when the app said...

When I came here I was about 10 minutes early and my order was still in the making. I went in and was greeted very friendly by the worker. I then asked the worker if he could pull the pizza out early because I don’t like burn on the crust and bottom of pizza, and he said he would be happy to do that. I then went outside and after a few minutes he came outside and asked me to take a look if the pizza was to my liking. He pulled out the pizza and it was perfectly cooked. No burnt bottom or edges, and the ingredients were fully cooked, the perfect pizza. I told him that looked amazing and I am happy with how it came out. He then packed the pizza and the cheesy bread sticks that I ordered with it, that were made perfectly as the pizza. When I got home to tasting the pizza and bread sticks, I was blown away from the fact that I could actually taste the difference in the ingredients, and that I tasted things like garlic, and other spices with it. Overall I was incredibly satisfied with the customer service, and the food. 100% worth your money. Will...