KFC — Restaurant in Pasadena

When I first walked in, I was not greeted or even acknowledged. It was pretty slow, one other costumer in the drive through. One employee was really nice, but didn't seem like she wanted to be there. I was on an Uber Eats delivery, I was notified 5 minutes after speaking to someone that my order was canceled. I spoke with the Uber costumer, it wasn't canceled from her end either so I went back inside to inform them it wasn't canceled. The young employee told me she would make the order. The manager on the other hand spoke to the employee of why I was still there, and the employee informed the manager about the order. The manager told the employee something, I couldn't really here them because I sat down to wait. The manager was speaking to her employees in a rude manner. Finally of waiting the manager came up and told me the order was canceled. If I wanted to reorder I could, but it was an Uber order and she was aware of this. I told her it wasn't my order, and she rudly intrupted me saying it was from Uber. It wasn't the best experience. I would recommend going here because of cleanliness, but as for being treated well and inviting I...

Went here yesterday at around 9 to try the new Chizza just to try something new. I had ordered two of the regular chizza combos, a chicken sandwich and their new bowl. I had ordered through the app and got there early so I had to wait for the food. When I got it, everything was there except for the sides that came with the combo so I had to go back to the drive-thru for the sides which is fine because people make honest mistakes. When I got home I looked at the chizza and I was in disbelief of the size. It was equivalent to a frozen chicken patty you could get from a grocery store and I assumed that's how it looked, but when I researched it today, it looked nothing like the one I was given so it turns out I was given the small version of the chizza and no one that was working there informed me. I would've been okay with it if they had given me two small chizzas for each combo, but instead I paid 12.99 plus tax for a smaller version of the combo I wanted. Everything else I ordered was good, but it still bummed me out that I didn't get the right chizza size. My advice is to check EVERYTHING even if you see the items...

I ordered a 3 piece and I asked the cashier what he had available for a quick order since people in front of me were being asked to wait for 15 to 20 minutes, he said original. I told him I'll take the original. I paid and he didn't even give me my receipt. He immediately started talking to his friend. 10 minutes later I asked how much longer for my order, he said they had to fill the other orders first. I asked him what was wrong with the 5 trays of chicken that hadn't been touched in the warmer? He said he didn't know anything. I asked for the manager, which wasn't there. I asked for a receipt showing the credit back to my card and i wasn't given one. The guy said he had to keep the one that got printed out and was not able to make a duplicate copy. Very unprofessional service. I should've been told from the beginning that I would have to wait. I would frequent this location on a regular basis but I will find...