Smoothie King — Restaurant in Pascagoula

On August 25, 2025, at approximately 9:55 a.m., I visited Smoothie King after finishing a workout at the gym. I initially went through the drive-thru to place my order and even encouraged my friend to order as well since I am a loyal customer who normally enjoys the strawberry kiwi smoothie.

While ordering, I noticed this smoothie option was missing from the Uber Eats/online menu, so I went inside to ask if it was still available. Once inside, I spoke with a male employee, who identified himself as the district/regional manager, and requested the strawberry kiwi smoothie with my usual additives. Before preparing the drink, he immediately told me he was not allowed to make modifications to delivery orders.

Confused, I clarified that I was the customer, not a delivery driver. Despite my explanation, he repeated the same response without actually listening. At that point, I asked him directly if he thought I was an Uber Eats driver, and he flat out said yes. He then told me that if I wanted to make an order, I would need to place it at the counter.

I complied, went to the counter, and began placing my order again. I also told him I was submitting the order through the app for convenience. However, when he saw the same name appear on the order, he again insisted I was a delivery driver, dismissing my clarification and refusing to acknowledge that I had just spent money a second time.

At that point, I felt disrespected and dismissed, so I left the drink behind and walked out of the store.

This experience left me feeling that I was treated unfairly and judged — possibly because of my race, my identity, or simply because assumptions were made about me without listening. Regardless of the reason, this is unacceptable from anyone, much less someone who represents Smoothie King as a district/regional manager.

I am sharing this because I care about your brand and have always supported Smoothie King, but this interaction was deeply upsetting. I hope that you investigate this matter seriously and take the proper steps to ensure that no customer is ever treated...

On August 25, 2025, at approximately 9:55 a.m., I visited Smoothie King after finishing a workout at the gym. I initially went through the drive-thru to place my order and even encouraged my friend to order as well since I am a loyal customer who normally enjoys the strawberry kiwi smoothie.

While ordering, I noticed this smoothie option was missing from the Uber Eats/online menu, so I went inside to ask if it was still available. Once inside, I spoke with a male employee, who identified himself as the district/regional manager, and requested the strawberry kiwi smoothie with my usual additives. Before preparing the drink, he immediately told me he was not allowed to make modifications to delivery orders.

Confused, I clarified that I was the customer, not a delivery driver. Despite my explanation, he repeated the same response without actually listening. At that point, I asked him directly if he thought I was an Uber Eats driver, and he flat out said yes. He then told me that if I wanted to make an order, I would need to place it at the counter.

I complied, went to the counter, and began placing my order again. I also told him I was submitting the order through the app for convenience. However, when he saw the same name appear on the order, he again insisted I was a delivery driver, dismissing my clarification and refusing to acknowledge that I had just spent money a second time.

At that point, I felt disrespected and dismissed, so I left the drink behind and walked out of the store.

This experience left me feeling that I was treated unfairly and judged — possibly because of my race, my identity, or simply because assumptions were made about me without listening. Regardless of the reason, this is unacceptable from anyone, much less someone who represents Smoothie King as a district/regional manager.

I am sharing this because I care about your brand and have always supported Smoothie King, but this interaction was deeply upsetting. I hope that you investigate this matter seriously and take the proper steps to ensure that no customer is ever treated...

On August 25, 2025, at approximately 9:55 a.m., I visited Smoothie King after finishing a workout at the gym. I initially went through the drive-thru to place my order and even encouraged my friend to order as well since I am a loyal customer who normally enjoys the strawberry kiwi smoothie.

While ordering, I noticed this smoothie option was missing from the Uber Eats/online menu, so I went inside to ask if it was still available. Once inside, I spoke with a male employee, who identified himself as the district/regional manager, and requested the strawberry kiwi smoothie with my usual additives. Before preparing the drink, he immediately told me he was not allowed to make modifications to delivery orders.

Confused, I clarified that I was the customer, not a delivery driver. Despite my explanation, he repeated the same response without actually listening. At that point, I asked him directly if he thought I was an Uber Eats driver, and he flat out said yes. He then told me that if I wanted to make an order, I would need to place it at the counter.

I complied, went to the counter, and began placing my order again. I also told him I was submitting the order through the app for convenience. However, when he saw the same name appear on the order, he again insisted I was a delivery driver, dismissing my clarification and refusing to acknowledge that I had just spent money a second time.

At that point, I felt disrespected and dismissed, so I left the drink behind and walked out of the store.

This experience left me feeling that I was treated unfairly and judged — possibly because of my race, my identity, or simply because assumptions were made about me without listening. Regardless of the reason, this is unacceptable from anyone, much less someone who represents Smoothie King as a district/regional manager.

I am sharing this because I care about your brand and have always supported Smoothie King, but this interaction was deeply upsetting. I hope that you investigate this matter seriously and take the proper steps to ensure that no customer is ever treated...