Starbucks — Restaurant in Pascagoula

I'm handicapped and riding a recumbent trike from Key West, FL to Seattle, WA for Wounded Warrior Project and #Mission22. Food was good. Coffee was great. Totally UNSAT - the Manager asking me to move my trike out of the handicapped spot (after I explained my "mission" and that my state's DMV does not issue handicap placards for trikes), she still said I need to move the trike. I was so stressed out that I started experiencing SVEs and had to put on my oxygen - thank you. AND my sandwich got cold. 😔 Called customer service and told them training is needed. As a long-distance 70 year old rider who looks like 🎅, (on purpose,)... I really think she just didn't want to take me serious. The solution, to make me a satisfied customer, would be for Starbucks Corporate to issue a memo to all locations to use to practice common sense for issues such as this. A win-win solution would be for corporate to issue me a letter stating that I can plug in at any Starbucks, anywhere & anytime to help support veterans & #WoundedWarriorProject...

I was very excited about this location opening up very convenient especially when it is on the way to work I ordered at the drive-through I was the only car at the time the girl read back my order to me I told that was correct I get to the window there was a car in front of me they get there items and go I pull up I wait patiently as am looking through the window I noticed there is only two people so I figured they were a little backed up at this point I am still waiting for someone to come to the window now I am crunch for time as I am still waiting for one coffee finally someone walks with a coffee she said you are kayla I said no I am Lisa I told her what my order was again she walks off as I can see her frustration I asked her if the drink was made she said no I sat in line a good bit to receive nothing. I told her i can wait and just cancel the order There was no I am sorry I will fix it absolutely nothing. I tried calling to talk to a manager and I absolutely get no answer. The...

I’m very disappointed with the service we received at this Starbucks in Pascagoula. We placed our order through the drive-thru, and the wait was excessively long. When someone finally came to the window, the girl only gave us half of our order… and then she just disappeared. We sat there for quite a while with no idea what was going on.

We had our baby in the car, and the sun was hitting directly on him, so we couldn’t keep waiting like that. My wife had to go inside to ask for the rest of our order, and the person who helped her was extremely rude—completely indifferent, didn’t apologize, and handed her the items with a terrible attitude.

It was a very frustrating experience, especially when you’re with a baby and expect at least a basic level of kindness and efficiency. I truly hope they work on improving their customer service, because this kind of treatment is...