Leña y Carbón 360 — Restaurant in Paterson

We ordered lunch at work a few days ago. I specifically ordered a Parihuela soup and to my surprise it came with more than I asked for because when serving there was a cockroach in it. I was so disgusted that my immediate reaction was to trow it in the trash. When I called the restaurant they didn't want to believe me. I was beyond mad at this point and the great excuse the person that spoke to me was that they fumigated a few days ago!!! Really, so you are admitting that you have a cockroach infestation and you don't clean good enough and check your pots before you cook. They wanted to bring more food to us to compensate but who in their right mine will accept food after what happened. We ended up getting a full refund but people need to know what happened and stay away from this place. The food was from the location at 360 Union Avenue...

I was in the mood for Peruvian food so I ordered take out for my family. Restaurant has a nice warm inviting atmosphere. Pick up was quick and easy. Friendly staff. I ordered the whole chicken pollo a la brasa with arroz chaufa. I also ordered additional sides of French fries and plantains. The whole meal was tasty and plentiful. The pollo a la brasa was seasoned well. I also had the plain arroz chaufa (fried rice) and it was great. You do have the option to have protein added onto to your rice. The portions were more than filling for our family dinner. The green sauce, ají verde, was delicious, great pairing with...

Ase un mes yo fui a este restaurante, y tuve una mala experiencia. La mesera que nos atendió nos recomendó el famoso barco de mariscos, para comensar ellos recomiendan el plato más caro pero esconden el precio, éramos 2 personas y el barco de mariscos es como para 10 personas y sobra. Pero como a ellos lo que le importa es vender y no le importa si el cliente vio el precio..cuando llegó la cuenta para mi sorpresa fue un total de $450, un 90% de comida lo tuvimos que votar, y la comida no estaba buena…todos lo que tienen pensado para allá pregunten a la mesera que lo atiende el precio en la tableta del menú las meseras van a tratar de desviar la pregunta a propósito…no le recomiendo porque ellos no le importa si el cliente quedó satisfecho en todo sino vender aunque sea una sola ves…no les importa que pierdan al cliente para siempre….

Cliente insatisfecho Robert 😒

English version

A month ago, I went to this restaurant, and I had a bad experience. The waitress who served us recommended the famous seafood boat, to start with, they recommended us the most expensive dish but they hid the price, we were 2 people and the seafood boat is for about 10 people and more. But since what it matters for them is selling and they don't care if the customer saw the price... when the bill came to my surprise it was a total of $450, 90% of the food we had to throw away into garbage, last but not least, the food was not good at all... my advise for anyone who is planning to go there ask the waitress who serves you the price of the menu in the tablet the carry in their hands, the waitresses will try to divert the question on purpose... I don't recommend it because they don't care if the customer was satisfied with everything but selling even if it's just one time... they don't care if they lose the customer forever...

Unsatisfied...