Tony's Bagels — Restaurant in Paterson

You order food to be delivered to your house to eat it in the comfort of your home, at peace, etc. Comes this guy, Tony, to the picture whom you would want to avoid at all cost. My first impressions of him; angry, unreasonable, condescending, disrespectful, all in all doesn’t care about his costumer. Now, what happened?

So, I called to place a delivery, ordered item #1, then ordered item #2, but before moving on I asked what options did I have to make item #2 bigger; For which the your g lady said you can order two of them and I immediately said no, that’ll be too much BACON!. So I moved on to order item #3 and item #4.

Some time later o receive my order and item #2 it’s missing. A simple misunderstanding, right? Wrong!

I called to sort things out and all you hear it’s this gruesome perspiration noise in (tony) the background mixed with words I could barely understand. I already had a feeling on what was coming next.

As I’m trying to sort things out I’m told that I’m going to be charged another delivery fee, which I don’t think was fair but I would’ve probably disregarded the whole thing & paid for it because I could asume some responsibility, but if it wasn’t for Mr. Overcompensating screaming at me: very aggressively and not so flexible options about whether I want FOOD or not! And a bunch of other poopoo that I couldn’t hear well because mind you I was on the phone with one of his employees and not him, and to top it off they...

Best bagel store for miles around. The bagels are consistently perfection - a crusty exterior and a soft/chewy interior. I'm a salt bagel guy and this place does what the others do not - they actually coat BOTH sides of the bagel in salt. My bacon egg and cheese always has crisply-cooked, beautiful bacon and a perfectly cooked egg. I've gotten too much soggy "sitting out all day" bacon from other places but not here. It's also a very CLEAN store. There's pride in the business. The prices are very, very fair. The Bagel/bacon/egg/cheese is exactly the same price as one from Mcdonalds. I know which one I would choose.

To the people talking about service - First, if you go to a GREAT bagel spot like Tony's during rush hour where a lot of people go, yeah maybe you'll have to wait a few minutes. Don't have unrealistic expectations. Second, the staff are great. The lady at the register is efficient and friendly enough. Even after coming here for 5+ years, a lot of the same people are working there. That has to be a good testament to something. Tony is a hardworking, hands-on owner. Since moving from the area I didn't visit for about a year, and my first stop back he shook my hand and remembered me. And no, I don't personally know him or any of the others working there - our only interactions have been...

I have mixed experiences with this place. The food is fresh and tastes good ….when they make it right !!! They are also very clean and respectful from the moment you walk in. Just about every single time I have order they always always always mess up my order (except when the owner took my order). I usually order 4 different meals for my family. Do not order over the phone the girl who has been answering lately is an airhead I must have told her my order 5 times I even had her repeat it to me. When we picked it up it was still wrong. Now it’s not very difficult. Scrambled eggs with cheese, corn beef hash on the side instead of fries, Turkey bacon instead of regular bacon, ect… instead we plain scrambled eggs (sometimes with shells), still get fries instead corn beef hash (I don’t even get it on the side) and so forth… i could understand if it over complicated requests but it’s not. ALWAYS CHECK YOUR ORDER THOROUGHLY BEFORE...