Domino's Pizza — Restaurant in Pawtucket

I am writing to express my deep dissatisfaction with my recent experience with your service. This letter serves both as a formal complaint and a call for urgent action on your part.

Order Delay: My order was delivered two hours past the estimated time. This significant delay was not only inconvenient but also unacceptable for any standard of service.

Food Quality: Upon arrival, the pizza was in a deplorable state. The dough was noticeably raw, and the entire meal was cold, indicating a serious lapse in cooking standards and food safety protocols.

Customer Service Experience: The response from your staff compounded the issue. The delivery driver, upon late arrival, offered no apology or explanation for the delay. Further, when I contacted your establishment to address these concerns, the manager's response was dismissive and rude despite my polite demeanor.

Previous Issues: It's disheartening to note that this order was supposed to rectify a previous unsatisfactory experience with your service. Unfortunately, it only worsened my view of your brand.

Resolution Sought: Given the repeated nature of these issues and the severity of the latest experience, I am requesting a full refund. A complimentary pizza, which might be a standard response, is not an acceptable solution in this case.

I trust Domino's values and its customers maintain a standard of quality and service. I hope my feedback is taken seriously and that prompt action is taken to rectify these issues. Please confirm receipt of this complaint and inform me of the steps you will take to resolve...

I placed a order on the phone. A PICKUP. I paid over the phone. I was told it would be ready in 20min. Okay. I had to run all the way down Newport Ave to pick up something else so it gave me plenty of time to pick it up on my way back down and go home. I leave and get there exactly 23 min. My order isn't ready. Not only wasn't ready. Wasn't started. I was told it would be another 20 min. I noticed the kid boxing food was on his phone talking and boxing with another with NO GLOVES ON. The girl at the counter was back and forth from reg and prepping food. Out comes another girl from the back and hops right on pizza with NO GLOVES ON. I noticed the reg girl take the chicken wings I ordered with HER BARE HANDS and place it on parchment paper and stick it on the oven conveyor belt, The other GLOVELESS GIRL sliding bare pizzas to her. As she JUST TOUCHED RAW CHICKEN AND IS NOW TOUCHING ALL THE PIZZA TOPPINGS WITH HER BARE HANDS!!! Every single item she touch with her bare hands, she even opened the lil fridge beneath her and grabbed I think fruit or something, I MEAN SHE TOUCHED EVERYTHING GLOVELESS. not to mention the countless wiping her hands on her apron. The kid boxing the food had boxed my lava cakes and did NOT PUT the powdered sugar on the cakes, KNOWING I WAS STANDING THERE THE WHOLE TIME WATCHING EVERYTHING. Im disgusted. I order there all the time. NOT ANYMORE. DO YOURSELF A FAVOR.. go in and just watch. Say your looking at the menu and just watch them. Its...

Placed an order last night 9:28pm did not arrive til almost midnight I had to call the store 3x someone would literally pick up and hang up when I was able to get through to the manager on she apologized they were short staffed Ilet her know I understood but the food was being checked on the app and has been done for and hour could they be sure that it wouldn’t be cold when it arrived you could hear horse playing in the the back the manager assured me that when that she would make sure it would be hot when the food arrived I waiting another 45 minutes to an hour and I called again and was offered 3 free pizzas I just wanted to make sure they did not forget I had a house full of kids and did not want to leave them home I would have ordered from somewhere else food arrived close to Midnight the food was ice cold the kids didn’t even want it at that point I should have uploaded the photos this is not the 1st time this happened when I called the next day today to speak to manager Kate I waited on hold for 20 minutes and then was told by another employee that it was the same manger from night before and she didn’t have time to talk to me not a call back number nothing very rude I know it’s hard to find employees these days but sometimes it starts with the management that may be an issue at this location I hope someone looks into it waisted 50 dollars on...