Dunkin' — Restaurant in Pawtucket

I’m giving this location a 3, I may have rated it higher previously. At 9:15 am, the line for drivethru is about 15 cars long. I go inside. There are 5 girls all working drive thru, and 1 person in the back. Patiently waiting, while a young family of 3 playfully laugh at a table nearby. No one else is waiting, just me. I am not acknowledged as I wait 5 minutes. Yup 5 minutes! One girl passes from behind the counter, I say excuse me. Running past me she says 1 minute. Out of the 5 employees 1 is working window, 1 is on the toasters, 1 is looking confused with tickets, 1 is grabbing coffees while 1 one who I assume should be at the counter keeps running in the back with a bag, possibly filling them with items as she runs them back to the window. Here’s the thing, they have a time to make for drive thru, not the counter, so you wait. You are better off staying in your car and waiting than going inside. The poor counter girl was nice, but ultimately overcharged me. I didn’t say anything because it didn’t appear she needed a nuisance working as hard as she was. I’ve traveled a lot and it appears New England is the longest wait...

I was in there today around 12:50 waiting to be waited on, and the employee was picking up trash off the floor with her hands , pushed the trash down holding on to the trash bag, then proceeded to make herself a ice coffee she took the ice coffee cup directly into the ice bucket , first she didn't even wash her hands after picking up trash, she cross contaminated the ice bucket, I walked out didn't even order nothing, I called the store she picked up I didn't even get her name , I asked to speak to the manager she said there wasn't one on , but a shift leader was on , then asked me what was the problem, I told her and she said yeah that was me I was making myself a ice coffee, I asked for a higher up name and number ,she replied I cant give that out , I said fine I'll contact corporate she said go right ahead nobody cares, I was like oh ok we will see about that, I worked for dunkin for many years and what took place today, that female would of been fired on the spot, there is a scoop for the ice why do alot of dunkin not use it anymore it's...

I ordered ahead on the app over a week ago, on the app, and was unfamiliar on how to do so. I went inside, and tried to figure out where I went wrong. I was met with unprofessionalism by the sandwich maker at the time, Kelly, I believe her name was. Long story short, she threw the bag with my sandwich at me. I had at that point, paid for the sandwich twice. It had been sitting there's for 10 minutes at that point as well. When I asked for her name, I was met with resistance and attitude. Then, a woman by the name of Loretta told me, "GO BACK TO BED". I asked for her name as well, she had no problems giving it, as though there would be no repercussions, and thus far there hasn't been. I made a complaint with corporate to no avail. They told me, that within 2 business days, someone would contact me to resolve the matter. This hasn't happened either. By the time I got my sandwich, it was cold, and not cut down the middle like I had asked. I will NEVER EVER use that Dunkin until those 2 employees receive some type...