Five Guys — Restaurant in Peabody

This place has been a favorite of my family for years.

The GOOD:

1. Very simple menu (basically: burger, hot dog, grilled cheese, veggie sandwich, fries, soda, milk shake).
2. The staff is typically friendly enough.
3. Food is good.

The BAD:

1. Price is on the high side for this kind of simple takeout, but we accept that for what it is. We do enjoy the food for occasional takeout.
2. Seems like the past couple years, they lost any ability to pay attention to detail. It doesn't matter how we order (in-person, on the phone, online), they will manage to get something wrong. Every time it's something. •Several times I've told them "the grilled cheese has grilled onions (not raw). It's very important." They assure me they'll be grilled. Get home and they're raw. •Other times they get one or two burgers completely wrong. "Cheeseburger with lettuce, onion & ketchup, please." Get home to find that one has pickles, tomato & mustard. Seems like this started happening with covid, but as of Dec 2022 it still just never got better.

If you're willing to pay a bit on the higher side and you're willing to unwrap every sandwich to take a deep dive on each order before you leave, then it's not bad. Nothing more frustrating to find out they hosed one of your orders (again) after you get home, especially when you plead with them to get it right this time. Outside of that, the food is good when it's what...

The absolute worst service that I’ve ever received at this location occurred tonight. How is it that I walk in and I am the only person in line and no one came to take my order instead. I was told it was going to take about 20 minutes as soon as I walked in through the door. To which I had no problem with Until I was made to wait 10 minutes as the only person in line before finally speaking up and asking politely, if somebody was going to take my order and then receiving attitude and one of your associates, come up to the register and slam their hands on the register and say to me “What do you want!?” . If that’s the service, the staff at this location is going to give then I can probably say I’ll never come back here because this experience was abysmal for lack of a better word. I went down the street and spent $45 at The Double Bull whom appreciated...

Food is amazing as always, and I would give five stars if not for the bathrooms. Bathroom has two stalls: stall number one is the handicapped stall, in which you can have the enjoyable experience of using the toilet while Michael Brown watches you from his news paper clipping behind you. Option two is the other stall, which is perfectly fine, except the door swings inwards, barely clearing the front of the toilet, which means you either plaster yourself to the wall next to the toilet, or stand on top of the toilet(not recommended) in order to open or close the door. Also, the toilet paper dispenser is barely two feet off the ground? Am I supposed to get the toilet paper with some fantastic toe gymnastics?

I would recommend Five Guys any day. I just hope you don’t have to use...