Starbucks — Restaurant in Peabody

3/14/24 at about 7:45p I walked in with my partner, rushing and somewhat ashamed because we felt bad that we placed an order in such proximity to closing time... Little did we know that there was the amazing crew made up of Crystal, Cory, and Tony there waiting to make our night! From the moment we walked in, Cory and Crystal started engaging with us over our drink choices. They asked who got which drink, and how we felt about the lavender in the drink that we got to try, then proceeded to MIND BLOW US with information and samples of what they recommended we should actually get the lavender in if we are excited to try it, due to the flavor actually being very different than we (most customers) expected. They explained the contrasting and balancing of flavors in the different combinations so well that we were in awe. As we wrapped up our conversation to avoid keeping the longer, since we appreciated how much of their time and knowledge they had already spared for us, we tried to give a tip directly to Crystal for them to split (don't like leaving bigger bills in cups in case it gets stolen), but were flabbergasted by the fact that her and Cory were both managers and that managers aren't allowed to receive tips. We ended up having to put the tip in the cup since Tony had just stepped to the back. I really don't understand, nor agree, with the fact that managers can't get tips, I feel like ANY employee that goes above and beyond should be allowed to accept tips (not required to receive, but allowed to accept), hopefully that changes eventually. We will definitely be visiting our new favorite Starbucks crew...

This is a Starbucks in a small strip mall in a very commercial area, so the only view is of traffic. The shop interior would actually be improved by putting ornamental screens or something to block the ugly view, because the shop itself is like most Starbucks, a pleasant space of dark wood, black counters, and gleaming metal with wood and leather furniture designed to evoke the color of brewed coffee, I'm sure. Staff is cheerful and prompt. Reasonable selection of edibles, and the usual selection of coffees and teas. I did not try the restroom but generally most Starbucks have clean, spacious, gender neutral facilities. Typical strip mall parking. Visible from traffic though you may have passed the parking entrance by the time you see the shop. Tip: coming from the west, it's just past the DXL...

I went to Starbucks for a free water and a snack. I ordered a grande water and I asked for a cake pop. There were many cake pops in the case. The barista told me they were all out. I figured they were just old or something. As I walked over to where you wait for your drink a few girls came in line behind. They asked for cake pops and the same barista took 3 cake pops out of the case and gave it to them. I was kind of annoyed by that. All my friends got their drinks and I was still waiting. People that were in line behind me were getting their drinks and I was still waiting. They never made my drink. How hard is it to make ice water? I waited for 20 minutes before I walked away and just shared a drink with my friend. I go to Starbucks all the time and this was definitely my worst...