Azul Tequila Taqueria & Cantina — Restaurant in Peachtree City

I’m going to start this by saying we are SO excited Azul Taqueria in peachtree city back open. I have also never, in my entire life, not tipped, nor tipped less than 20% - no matter how paltry the service, until tonight. I spent many years as a server and it’s a matter of decency for me.

We arrived at 6:15. 30-40 minute wait. No big deal- grabbed a margarita at the bar ($17+ unless they’re the classic house with mix.) I had the guava and it was amazing. We were seated at about 6:45. I heard the hostess say she was switching our table to another hostess as the one originally assigned wasn’t available. We sat down- no roll-ups were laid down. And waited… and waited.. after 20 minutes I went to the bar and asked for a manager. It took her a little over 5 minutes to find him. I let him know and he said he’s be out with waters and chips immediately. He came over with chips a few minutes later with no waters, but took our food order. He never asked about drinks. 10 minutes later we hadn’t seen him again so I went to the bar. It was busy and I waited about 10 minutes for the bartender to be able to tend to me at which point the manager came to the bar to help her out. She told me she’d be with me in a few and about 5 minutes later the manager noticed me. He took our drink order and I went and sat back down. The sodas for my kids and some water came out and he told us our beer and margarita would be out soon. In the meantime the sprite was out of syrup so when we got our drinks we asked for a replacement. It never came. We still hadn’t seen the manager who decided to serve our table since he brought the waters and sodas (someone else brought the beer and margarita). Our food finally arrived. The menu didn’t say if the tampequenia came with tortillas so my husband asked for a side of tortillas if it doesn’t. He had two orders of tortillas. My son’s California burrito didn’t have either of the side sauces it should have come with. We still didn’t have napkins or silverware. The person who delivered our food brought silverware about five minutes later after requesting it, but no sides for the burrito. We were finally all able to eat, and it was fantastic, but my son was out of water- the manager/ sever still nowhere to be found after half way through our meals. … so back to the bar I went. It took about 5 minutes for the bartender to figure out what to do and she finally gave me an orange soda. We were almost done with our meals when the manager finally came back over. I let him know about the silverware, sides, and drinks. He said “I know it’s been rocky- sorry about that. What else can I get? Do you want the sides for the burrito?” It was almost gone and we declined. We asked for the check and a box. About ten minutes later we got both. He had charged us for the extra tortillas, but didn’t charge for the sodas and took $10 off the bill. He removed the tortilla charge. After I felt like I had been the more than 50% the server for our table, I chose not to tip. The guilt is heavy, but the experience was worse.

Having been both a server and a manager at a restaurant… I was left really unsettled. I never comped items for my staff if things weren’t right unless the item was never received. I gave gift cards to ensure a return to try again and prove we were worthy… but that’s not everyone’s system and I understand that. I don’t expect free food, but I do expect communication and attentiveness once an issue is presented. We didn’t even have a chance to address issues until well after it was too late several times.

The food- 10/10. I got my fix and was very happy with it. The service… you can judge, but if you love them- give them some time to work out the kinks. It’s one of our favorites and we will likely be back in a couple of months to try again… I’m sure they’re short staffed and training and retraining. But I just had to share for anyone else who may have never been and has a bad experience or a return customer so you don’t write it off completely. Growing...

Not a good experience. I’ll say our waiter was ok... and that was the only good part.

When my party of 3 arrived we requested to be seated in on the patio, which had a table big enough to fit 4 or 5 people apparently. Keep in mind there is no wait, and there are plenty of open seats inside.

We were told they have to hold that available “just in case” a 5 person party came in... so a party of 5 walks in (2 adults 3 children) and gets seated inside right away. A party of 4 adults walks in and gets seated inside right away.

Meanwhile, the hostess says a table for 4 is about to open up next to the empty table for 5 on the patio. So we keep an eye on that progress, and the poor patron is trying to wave down his waiter to pay the bill as his wife and kids are making their way to the car. He wasn’t happy and seemed like he was out of patience. Good look.

Now, not only does this not make sense to begin with, but two parties larger than us just walked in and got seated inside! So why could they not sit us outside at that table. We waited 25 minutes before out of no where someone opens up the left side patio that was not in use when we got there. And they sat us there!

So not only was the 5 top available to seat us 3, so was the WHOLE other patio! It made absolutely no sense, and when I brought it to the not so fit to be a manager manager’s attention...he just said, “I’m sorry, apologizes.” That’s it.

He didn’t offer to go ahead and get us drinks, or even offer waters. He didn’t say he would fix it or make the situation better. He literally did absolutely nothing. So I can understand why the place is poorly managed.

The chef brought us “their new fried plantains” for free. Great, thanks, I just ordered $63 worth of food for 3 people, the free plantains really were thoughtful.

And the manager? Never ever came back around to make sure we were ok.

For $63 of food...way too greasy and not tasteful. People saying they drove 50 miles to come here clearly didn’t stop through Atlanta for quality Mexican cuisine.

Will NOT be back here, as they put a little too much salt on my rim, if you get...

Not sure what happened here, bad day, new owners that haven't sorted things, or what. Been coming to Blue Azul for years now, since it swapped from "the other place". It's convenient and has, up to now, been a good place to eat. The first thing that we noted was the menu has changed and the table was set with plastic chrome colored silverware. Our (non alcoholic) drinks came out in a plastic cup so flimsy that it almost spills when you pick it up to drink. My wife attempted to order a daquiri and was told that the blender couldn't be turned on due to it being "National Margarita Day", whatever that is supposed to mean. She abstained. I ordered a call 'rita that tasted like the bartender poured "Real Lime" concentrate in a glass of ice, poured perhaps a shot total of the two brands I asked for and dropped it on the table. It was well too sour and awful. Aside from this, the service was quick, the queso hit the table and we were hungry. I ordered steak fajitas that were meh, a bit tough. The wife's fare was a bit better, the chicken house special. The service was ok, we paid our bill and left.

Would have been easy to chalk up as a "bad night out" as it happens sometimes. The real topper is getting the call from my bank that my card number had been compromised over the weekend and used for fraudulent charges the day after we ate there. We NEVER go out, and I almost never use my card so it could have been a wild coincidence but it seems very unlikely.

Not sure what happened here. Certainly don't expect to be eating with plastic forks at a place priced like this in Peachtree City. The food had been excellent every time I have previously been. Not sure what prompted the change. When something is good,...