Wendy's — Restaurant in Pembroke Pines

The cashier wasn't friendly & didn't give us our  coin change or a receipt.When I walked back to the counter to ask the cashier for the receipt & the change she was like well now I have to get someone to open the register. I didn't even want to ask for the free Frosty if you don't get a receipt advertised on the door for fear that she might spit in it. The chicken tenders was not worth the value, one of them was more fried & dried out than the other two little ones. There were tiny, not really enough for a meal. I requested a baked potato with my chicken tenders, it was the smallest baked potato I've ever seen.The other meal we ordered we requested french fries with no salt, even though we heard the girl say to make a new batch, when we receive the fries, we could taste salt on them.There was no ketchup in the one bucket that was available by the condiments, so I had to go up to the counter to ask for ketchup packets and nobody was even around. One of the workers with an apron on give me some ketchup packets. I noticed tiny sugar ants walking on the soda machine.  While seated in the dining room eating I could hear either a supervisor or co-worker talking to the cashier that helped us regarding cleaning the trays & she give him attitude about how those trays were there when she came in and that if he wanted them cleaned then he should have asked the day shift to clean them, then she stomped off with an attitude and grabbed the trays from one trash disposal area, slammed them on top of more trays at another disposal area. If it was my restaurant that girl would have been fired right then & there for insubordination. We were very disappointed with the service and food at this Wendy's. When I try to take their online survey and eventually timed out on me because it said I had too many characters and I wasn't able...

We ordered 8 minutes ago, so we went to go get the two orders. The first person my dad spoke to could barely understand him (he does not have an accent, it was because the worker couldn’t understand english fully) when he was trying to tell them we had mobile orders. At first, the lady said there were none. In actuality, she didn’t know how to find them. When we finally got through that we had mobile orders, the lady asked for the names. The first lady started being snappy at this point for no discernible reason when asking for the names on the accounts. We pulled them up and the mobile receipts, told them the names, and showed them the receipts. However, the lady’s response to the name we were giving them, and showing them, was, “give me the name, not the payment method.” Now, I could be wrong, but our usernames don’t exactly sound like a payment method. Also, the order number is listed on the receipt I was showing them, so why couldn’t they just find it that way on their end? Either way, the place was empty, and as far as I could see, I was the only one who had an order being made. The problem persisted for several minutes until someone else, I guess a manager, came to help. It isn’t like I called for them, so I appreciate that at least.

I work at a busy customer service spot, so I know what it is like to deal with people 24/7… when it is empty, unless you’re having a bad day, what reason is there to get snappy? Especially when you’re in the wrong? I make an effort to not make customer service employees’ lives miserable since I know what it is like to deal with annoying people.

My food was alright, but the sweet iced tea they prepared for me had a weird taste. I can only describe it as chemical-like. Even my father asked if I ordered some kind of flavored iced tea and he’ll drink just...

My Wendy’s Drive-Thru Experience November 13, 2024

Today at 2:58 PM, I had an unfortunate experience in the Wendy’s drive-thru. As my family and I approached the first window, we were asked if we were ready to order. Since we were still reviewing the menu, we responded with, “just a moment.” However, only a few seconds later, the same employee asked again “are you ready now?” When we once again requested a moment, she abruptly replied, “Well, I work on a timer.”

This response was not only unnecessary but incredibly unprofessional. In that moment, I made the decision to leave the line and take my family to McDonald’s instead. As we drove away, we noticed the employee’s annoyed expression, making it clear she had no desire to be there.

It is deeply concerning when individuals who interact with customers, especially in food service, lack the patience or professionalism expected in such a role. Rude and disrespectful behavior like this should not be tolerated, especially in an industry where customer service is so vital.

I intend to write a formal letter regarding this incident, as I believe that this employee’s attitude is unacceptable and reflects poorly on the establishment. It’s important for Wendy’s to ensure their staff are properly trained to handle all interactions with customers in a respectful and...