Burger King — Restaurant in Pembroke

For the past year, my husband has been visiting this Burger King on his break. It’s not around 12 PM where they’re slammed it’s out of time where there’s absolutely no one there. Yet they pull him around he’s not they never allow him to sit at the drive-through window. They always pull them around because they know that they’re gonna take an obscene amount of time and they don’t want their times getting messed up…. Because if their times are long, it reflects badly on them. So they pull everybody around even if there’s nobody at the place even if they’re the only customer and my husband being the only customer there will wait almost 2530 minutes for a whopper to be brought out to him! One time he had went inside because it was going on 40 minutes on the day that he almost lost his job because the fast food restaurant was taking as much time as it would take a fancy restaurant to make a steak dinner. So he goes inside and there’s a bunch of young people just standing around on their phones and they have an idiot, old woman that’s not even faster than a slug, making all the food. Mind you he’s been sitting in the parking lot waiting for 40 minutes. There’s no way it took that old lady 40 minutes to make that burger even at the rate she was going at so it’s mind-boggling to think of what they were doing in that 40 minutes before he went up to the window and And said something and then 10 minutes later he’s still waiting so he goes inside and they’re just finishing the whopper that is weird. Corporate needs to fire everybody get new management in there because from the reviews I’ve been reading it. Everyone has the same exact problem where you immediately pulled off from the drive-through line to the side, even if there’s no other cars or people inside. I’ve never had this experience at any other Burger King. My husband doesn’t want to be confrontational because I told him he needs to say something to them and ask for his money back and talk to a manager or something try you know not to be a Karen but at times like this a manager to speak with would be great because it’s not something ridiculous. It’s happening to everybody that’s visits this drive-through so clearly they need more competent people working there because the people they have there Must be really, really...

As much as I love to eat Whoppers and Original Chicken Sandwiches now and then, the customer service is, otherwise, dissatisfying. There is not enough staff to meet demand despite the fact that the parking lot and the inside of the restaurant's dining area are almost or are empty. They should have a Kiosk installed. The woman who takes my orders generally rubs me the wrong way. Two times in particular stood out. After completing a survey for a free Whopper with the purchase of a S/M/L drink and any size fries, I discovered that she chooses the sizes, not me. More recently, the woman said that the 8-pack mozzarella fries only come with one sauce container despite the fact that the sign clearly said, "two" like the 12-pack. She claimed that it is only for the 12-pack, but jeez, what the sign says and what the employee says should match. I told her that she needs to update that sign if what she said is true. In addition, when I mentioned the sauce, she just tossed in a sauce without me making a choice until I asked her which sauce it was. Burger King's slogan is "Have it your way," but this person is clearly not listening to this slogan. In conclusion, I will remind myself to never order from this...

This is the third time I've had a bad experience last time i got served raw chicken with brown lettuce. Tonight after finishing a 16 hour work day i decided to get some late food the lady was extremely rude first of all she asked me to come to the window to take order as she couldn’t here me (perfectly alright with me(she ask what i wanted i said im just checking the menu real quick she said i don't want to be at the window all night i gave her my order.. i couldn’t reach to get my drinks she said other people cant reach why cant you off the charts rude told me to wait at door as its she was making it fresh fries where cold chicken sandwich had no lettuce no mayo and 2 pieces of hair the food was horrible the staff even worse should never be allowed to operate business i will never be back… i normally would never write a bad review but as there have been a few occasions now the lady’s attitude was just inhumane if you value your life...