Erica Wood Fire Bistro & Raw Bar — Restaurant in Pendleton

Extremely disappointed in the customer service and quality of food. Upon walking in, the hostess was fine but not the friendliest… ok fine no biggie, the food industry can be overwhelming. We get seated at the bar at 7:20. We had mentioned a food allergy and asked questions about modifications and were told the chef gave the OK to modify the sushi bowl. I could see the chef and hostess openly talking about us (they have an open kitchen - we also found out these 2 were actually the owners). After waiting over an hour, our waitress let us know that the chef was not able to make the modification. At this point it is 8:45 pm. This could have been vocalized when we first mentioned the allergy so we didn’t waste over an hour of our time. When the rest of us finally got our food, the avocado in the roll was black, the sushi tasted off and the seaweed salad and cucumber salad had no flavor. The chef (the owner) came out to tell us everything was made to their standards and that we had to pay for everything even if we didn’t want to consume it because our opinions are subjective and his opinion is that the sushi is good.. I have never even complained at a restaurant before tonight but the lack of customer service was insane. He literally argued with us for 5 minutes then told us we could pay or he would call the cops. I said “ok you can call the cops” then they made us wait while they went in the back to discuss. Then came back and told us all they could do was take off the seaweed salad and that we needed to pay for everything even if we didn’t eat it. Our server was great. Seems like the chef has an ego he needs to get in check. The quality of this sushi was worse than prepackaged grocery...

Was in the area and stopped by for dinner as the place was well rated. The restaurant offers primarily sushi and Neapolitan style pizza. We ordered the Funghi Pizza and Greenville Roll. The Japanese and Italian menu was unusual but both items were well executed. The only constructive criticism food-wise I could make is that the truffle oil flavor was much too subtle on the pizza and my wife couldn't even taste it. The food also came extremely quickly, which was appreciated.

The restaurant included a handful of indoor and ample patio seating, but there wasn't much competition for a table.

The ambiance was very sterile and unusual. We were the only people there during Saturday dinner service, and there wasn't even a takeout order during that time. The staff barely said a word to each other, and it seemed like such an awkward place to be.

The waitress was friendly and tried, but we absolutely hated the ordering and service experience. You had to open the menu digitally from a tiny QR code that we couldn't even get to scan on my wife's phone. You then had to order on the phone, pay, and tip the server on your phone at the time you ordered and before you received your phone. They also charged a 10% service charge, which may have been fine, but there was zero explanation or justification of the charge. It was just a very backwards way to operate dine in service that would be enough to deter me from coming back, despite the good food.

With some adjustments, this could be a great establishment and I hope...

Came in for dinner for my wife’s birthday and was quickly seated. I understand and have read the menu stating they are slow moving when I comes to cooking/serving food. The place was packed so I knew it would be on the slower side. It took 45 minutes before our order was taken, I’m including drinks. 45 minutes before someone came to the table. My wife ordered a glass of wine and I ordered a cocktail. Food came a while later but before the drinks, to which my wife canceled the glass of wine. Look, I understand the slower pace but how long does it take to pour a glass of wine? Why wouldn’t you serve the wine when you take the order knowing it would take a while before the food comes out? Probably would’ve ordered another one but okay. Taking a look around the restaurant, everyone else was already eating their food so I’m not sure what the issue was. Food was okay. The burger I ordered tasted like someone spilled the salt container on it. We decided to give this place another try after rebranding from their old name of New Yolk, to which we stopped going because the pizza I used to order was literally burnt to a crisp the last two times we had take out from there. How do you put it in the box and cut it without noticing it’s black and crispy? I’m sure it was hard to cut through. My fault for assuming the menu was different other than oysters being added. Definitely will not be back. $125 later only to be disappointed again. Can someone please open a decent restaurant...