Dairy Queen Grill & Chill — Restaurant in South Carolina

I placed an order on the DQ mobile app at 7:12pm on July 27th, 2025. I went into the restaurant around 7:25pm to pick up my food. When I went in, a service worker asked me what I was there for, I told her I had an online order and was picking up another one for my nana as well. She said she didn’t see an order for ”my name” but she assured me it was being made and/or already done. Another 10 minutes pass and a man came up to me to ask what I ordered. I told him I had an online order and proceeded to tell him what I had. This proceeded to happen 3-4 times within the next 40 minutes. This man asked me multiple times what I ordered and everytime I told him he didn’t seem to fully acknowledge it. At about 8:05 pm I was finally handed my order. It was made known to me that my order had been sitting on an unheated counter top since I had arrived and no one knew it was for me or bothered to check. I waited nearly an hour for my food. I finally got my food and went back out to the car. When I went through the bags I noticed the fries were extremely cold and when I tried them they were even colder! Literally my whole first order was cold and that’s because it was left out for at least 30 minutes… I’m not one to complain especially since I work in the fast food industry myself but after waiting that long, paying that much, and receiving cold food I WAS NOT HAPPY!!! Due to this, I called the restaurant, apologized and asked if I could get my fries replaced, the guy who answered proceeded to say “one second” and started talking to another female worker about how i just “wanted free food” they were clearly upset which I think is ridiculous but nonetheless I went back thru the drive thru. After the long line came to an end, I made it to the window and explained to the worker on drive thru the situation. He proceeded to SHUT THE WINDOW IN MY FACE, and then started talking about me with 3 workers while making crazy faces and running around like their lives were over… it was honestly embarrassing. Eventually he came back to the window and asked me to give him the fries I got in the first place. I thought that was weird but I kinda ignored it. After this, he threw the fries he took from me into the fryer and then handed them back to me!?!!! It was honestly insane and he immediately shut the window after handing me the grease filled bag. I’m disgusted that I even had to experience this sort of situation, the service here is awful and so is the food. I wish I could just...

I always enjoy DQ for a quick treat. The service is always efficient and the food is consistently good. My biggest issue with this DQ is that they don’t seem to have any germ sense. The last two times I’ve come here, the employee helping me has taken somebody’s money and then made my cone with their bare hand. Not touching the paper, but touching the cone itself. With their bare hand. I’ve also seen the drive thru employees doing the same thing for other customers. I personally get grossed out at the thought of somebody’s bare hand touching something that I’m supposed to eat. Especially after seeing them handle money. I think they either need to have one employee handling money and one preparing orders, or they need an education on gloves and handwashing. I understand that they’re extremely busy and try hard to be efficient, but I would rather wait an extra minute or two if it meant getting food that hasn’t been touched by dirty hands.

Update:

I reduced my 4 star review to 3 stars because during my last visit, the cashier was handling money, had visible dirt and grease on his hand, and prepared food without gloves or handwashing first. When he made my cone, the dirt from his hands was actually left on the cone itself and the...

I decided to check out DQ tonight for dinner since it's been 15years since I've had it & my kids haven't. I was a little girl up to a teenager...(I loved the ice cream 🍦as a kid. My papa and I would come here for a treat on Saturday's. I have great childhood memories here...) My experience now: Well the food has changed alot over the years I can say that. I ordered a kids hotdog meal with fries, 4 pc chicken finger basket and my daughter's blizzard with cheese cruds! Fries were cold! Chicken fingers were over cooked and looked like they have been sitting a heating lamp for hours! I was really disappointed...This should have never been served. I live in Anderson and drove 25 mins to this location hoping to try something new outside of Anderson. Big mistake! My son enjoyed his hotdog 🌭 but complained about the fries being cold as well & didn't eat them. I wasn't able to eat 😕!! What a waste of money!!! The employees need to do better or find another job!! They are going to make alot of people sick selling food like this! Seriously! I guess I will just stick with the ice cream thats if I decide to give you guys a 2nd chance. I hope management takes my review seriously and makes...