Smoothie King — Restaurant in Pensacola

Miles D. was extremely rude as soon as my friend and I entered. My friend asked him a question about the ingredients in the açaí bowls and he was unpleasant. When going to pay, he told us that he was going to ring up the person behind us because our bowls weren’t ready. We obliged, assuming that everyone’s orders were ready. However, we noticed that he let everyone behind us pay, but their orders weren’t ready either. We hopped back in line to pay. Miles walked away from the register and continued to walk past us. When he walked by again, I asked him if someone could take our payment. He rudely rang us up, scanned my app, and walked away again, without even asking if I wanted my receipt at first. Because I was still standing there, he then comes back to ask and I told him yes I did want my receipt. I just don’t understand how people work in customer service jobs but are rude and don’t want to do their job. The other two ladies there were nice but because of the customer service received from Miles, I’ll drive the extra distance to the other Smoothie...

I showed up to this specific location 5 min ago 8:47pm and was trying to get two bowls made. A nice treat for my wife and I. I drove 15 minutes to get to this location. The guy working stated “we are out of bowls” and then he proceeded to state “usually cut off is at 8:30 for bowls” so I politely asked “so y’all aren’t out of bowls you just aren’t wanting to make them?” He proceeded to say “yes that’s correct” welllllll I’m glad that’s what we do and I’m especially glad I didn’t order it online like I was going to because I would’ve been upset come pickup and I am told the same thing. That was nothing more than a lazy worker who wants to get paid to do the easy blended drinks. You stand around and finally get a customer with an order MORE PAYING than the drinks and refuse because you just don’t want to put in the work. I WILL come back tomorrow to get my bowls. But I am very upset that I drove all the way here and was refused service because he didn’t want to make the 2 bowls 15minutes before closing. Date:...

I ordered my usual açaí coco colada bowl( my favorite) and is always 10/10 for presentation and taste. My order was first of three customers behind me who received their purchases before me( might be one of the issues, my finished product was melted). The açaí bowl I received was a little melted and the fruit looked overly ripe, so I proceeded to my car in front of smoothie king, sat down in my car and the fruit disappeared into a melted messiness! Immediately I returned inside the store to request a new açaí bowl, the young lady who made the original bowl was near the cashier and says that’s the way it’s made( melted)! I said no, that not how I’ve ever had that same açaí bowl and she wanted to go back and forth( poor customer service),so I nicely asked for a refund. First and foremost, the young lady should have gave a humble apology and offered to make a better product, but instead this employee chose to be rude with a sassy attitude!...