Barro's Pizza — Restaurant in Peoria

Placed my order via DoorDash, paid for extra sauce, store location doesn't have the option under extra sauce for the type of extra sauce desired (we wanted more honey hot to dip the wings in that we ordered, because they're ALWAYS dry. This is something we do frequently with other locations.) Called in to advise the extra sauce was paid for, but the item needed wasn't an option so that they could ensure the correct sauce got into the bag. They told me they COULDNT GIVE ME THE EXTRA SAUCE because they can't "modify" it on their end......... This is the ONLY location we've ever had this issue with, and I can ensure you, we won't be ordering from them again.

Complete discrimination to ANYONE who ordered vis doordash, rather than direct through their website (FYI, it's cheaper vis doordash than on their website, which should have been a red flag from the start.)

Giving 1 star (mainly because I have to, 0 isn't an option) but the girl who answered the phone was very polite, and she did show us empathy. She also had to put us on a hold to ask her manager if the substitution was okay, since they did not set up their app to accommodate us correctly- and it was the manager that declined our request.

You may be thinking- this is a crazy rant for an extra sauce... but when you spend 50+ dollars on an order to be declined a 0.75 cent sauce..... you have to wonder who us really the crazy one. Stingy businesses deserve 1 star rant...

By far the worst experience ever! We placed an order over the phone, but decided to cancel and order from somewhere else. Told the girl on the phone specifically, cancel this order no thank you. Person later shows up at our door (thinking it was the other place I ordered from) and said thank you. He asked did you pay already and I said yes, I can get you my confirmation from online. (Once again, thinking it was from the other guys). I later get a voicemail from Mathew Pacheco, manager from Barros, asking for payment. My wife calls him to explain the mix up, is completely rude and claims we tried to get free food and we have to pay him. His person on the phone made the mistake not to cancel, my wife CALLED HIM BACK and offered to meet half way for payment because of mistake, and he says “Next time make sure you want to order from us, and by the way this will come out of the driver’s pay.” How is this error the driver’s fault? Clearly not a way to handle the issue nor do we ever want to attempt to order from these guys! Hire competent people who know how to handle orders (or cancel them) and leaders who can handle situations, not be rude and accuse people of trying to get away...

Let me start by saying Barro's Pizza is one of our favorite places to get pizza. However, during my family's most recent visit here, the service was so atrocious that we will probably never come back. We ordered pizza by the slice, which should have been pretty quick to get. It took way too long to get the pizza and to top it off, they brought it to the wrong table. After I asked about it, they took it from the wrong table and brought it to ours after they had already taken it to the wrong table. I believe that's cross-contamination and should not have been done. Next, my son found hair in his pizza so we took it back to have it remade. They seemed irritated that we brought it to their attention and did not apologize. We waited 20+ more minutes to have it remade and asked twice about it. We kept being told it would be a couple more minutes. We were so unhappy about the lack of concern and the lackadaisical nature of how they addressed the issue that we just decided to leave without...