Dunkin' — Restaurant in Peoria

Morning shift, 9:15, drive thru.

If I could give negative 5 stars I would. Let me preface this review with the fact that today is my 50th birthday. I thought I’d start my day with treating myself to my favorite breakfast at this Dunkin Doughnuts. Thanks to the rude staff at this location, I cannot get the morning of my 50th birthday back. To say the treatment I received was rude is an understatement. Today, I thought I’d use my points from the app. When the girl scanned my phone at the drive thru she said I had already used my points and they wouldn’t go through. I said— of course they’re used, I’ve only got 200 left after you scanned my phone. The points went to you. Again, she reiterated that my points had not gone through and said I owed her the full amount. I immediately asked for a manager. While she was waiting for one, princess decided to tell me off by saying “I will do this for you just one time and override the charge but next time you’ll have to figure it out yourself because we’re not affiliated with the dunkin doughnuts app, the app is separate from us .” To which I responded— are you seriously telling me to go figure out why my points aren’t working in YOUR system, that it’s up to me the customer to “go figure it out yourself?” Are you really telling a customer that? She then responded “well you know what? I don’t even have to override the charge at all, I was being nice.” What? You’re being nice? Scolding me for not knowing that your store is not really affiliated with this app yall encouraged me to get to begin with? Tell you what I won’t use the stupid app from now on if your store is not affiliated with the app!” The next lady who came to the window, Brianna, wouldn’t give me the girls name so I could file a complaint—- which, I already called and did after I left. Yall fffffffff up my birthday morning. My 50th birthday morning. And the rest of my day. I’ll say one thing, I’ll never spend my hard earned money with dunkin doughnuts again since this is the kind of service they condone. There was no need to treat me like that today, no need to talk down to me just because I didn’t know what the problem was with YOUR APP! This is the worse treatment I have ever gotten at an establishment. Quite frankly yall should be ashamed of yourselves over there. If you don’t like your jobs don’t take it out on your customers. And if you don’t know how to use your own app then take a class to figure it out so you can provide...

DISGUSTING LOCATION!! If you would like to ARGUE about overly sweetened & weak coffee with disgruntled, rude, & aggressive employees, that act like gang members in a pack; THIS is the location for you! I ordered a coffee, it was too sweet & simply asked for a refund. I was told to wait & to step aside. I stood silently & after other patrons were assisted & 13 MINUTES LATER the manager (who had been advised I was requesting a refund) walked up, did not greet me, nor made eye contact said “What do you need?!” I said no words, he said, “So you need a refund” & I stared blankly at him & said “Yes”. This sparked an outrage in him & he began to raise his voice & tell me that I didn’t have to have an attitude, I was an “ex-customer” & other ppl needed to be helped first. It escalated from there & then I was verbally attack by a female gang member employee to get out of the store & ultimately after FINALLY receiving my refund I did. I was in total fear that the lady gang member was going to attack me & the male manger would have happily held me down while she did it. Little did they know I am a huge influencer & will be sharing my experience with my followers & telling them to AVOID not only this location but Dunkin Donuts altogether. These deplorable acts in the food service industry WILL NOT be tolerated any longer! Please teach your employees to learn what true customer service is & any patron reading this RUNNNNNN! It is a volatile locating that spews hate &...

We live nearby and currently this location is the most convenient for us. Unfortunately, we've received better overall satisfaction from other area locations we have visited. At times when using the drive thru here ( while no other cars were present), there's been a longer period of time than usual (several minutes) where no one inside is requesting your order. Weird that you have to start saying "hello, hello is anyone there?" Lol Because of this, I've actually thought a few times it was closed! They've also frequently run out of supplies too. On various visits there were no Straws, and then specific cup size was unavailable, and blueberry muffins sold out in very early morning. And then their frozen machine breaks! It's strange how each time we go, we seem to encounter an issue with one thing or another, unlike our experiences at other locations. Some of the staff is very friendly, while others not so much. Especially when out of items or mistakes are made on their part. Seems to have a lot of turn around in staff. Honestly, if I can avoid using this location,...