I’ve been coming to this bar/restaurant since 2017 and have often recommended it to friends. Unfortunately, my visit on 9/17/25 was so disappointing that I will not be returning.
When I brought up concerns about how we were being treated by our bartender, to another bartender (younger blonde with buns who was managing the poker tables) she brushed me off by rushing to bring the check for the server instead of addressing the issue. Passive aggressive and dismissive to say the least. No regard to offering resolution or even seeking support from the manager at all. When I asked for a manager, Jay initially stated he would provide that information for contact yet momentarily returned to state he actually was the manager on duty. Rather than taking accountability or apologizing, he defended the server’s behavior as she was one of the best according to him and apparently had an injury which apparently equated to reason for mistreatment. I felt my concerns were dismissed. As a customer we know what we experience in the moment of our time in the establishment is what our experience is based off of not what is reported to us to how staff typically behave at work.
I am selective with where I go and while I will say Jay manager on shift was respectful he did not resolve the problem at hand and was also likely too busy to assist anyway as he was also the bartender. He said he would take care of us next time but did not offer resolve in our actual visit. He simply stated he would have a conversation with the staff who was being disrespectful. There was no reset offered to be served by a more respectful staff leaving us at a loss and basically with the expectation that we were not wanted in the establishment.
As someone who works in customer service with high needs individuals, facing challenges from recent long term incarceration, mental health instability and other life’s challenges I know the importance of respect and accountability even when you have to apologize for the actions of others. Sadly, there was more focus placed on how wonderful this bartender was rather the experience we had that day. And we were assured she would be talked too. It says alot because we would have stayed if we were placed with a respectful server which is what we were requesting from the blond server initially who shut it down completely and basically said I’ll have your server print the check. It’s unfortunate because what should have been a positive going-away celebration left me and my guest feeling unwelcome and disrespected.
We all have choices of where to dine and celebrate and based on this experience, I will no longer be choosing or recommending this...
Read moreIf you aren’t a regular, you don’t matter. We needed a place to gather for a youth baseball team gift exchange after practice. We called a few days ahead of time to ensure it would be ok and was told it would be no problem. Came on a Friday night and to be accommodating to the restaurant we asked if it would be better to be seated on the patio to not disturb the other guests and was lead outside. Garrett took care of us and was amazing. But when two people came outside to chain smoke and blow smoke in the direction of kids, one person from our group went inside and spoke to the bartender Megan to see if they could be moved down a bit since there were families eating on the patio and children. Mind you these people smoking were steps from both entrances/exits. Megan chose to be unprofessional tonight and responded with “they are our regulars so I will not be asking them to move and you guys brought children to a bar sweetie.” Someone needs to explain to Megan that it’s a Sports Grill that serves food therefore children are allowed to be there, that we spoke with the manager who never gave us indication that we couldn’t be there, and that designated smoking areas must be located at least 20 feet away from entrances. Megan needs some lessons in customer service and understand that our group spent a lot of money (easily more than her regulars) at her place of employment that...
Read moreEntirely the worst experience I’ve ever had in my life never have I ever had to deal with racism I had a lady Diane which I didn’t find out her name till after I spoke to an employee but I walked in and she was about to welcome me and as soon as she seen me entirely walk through the door she stopped her welcome in and just rolled her eyes and shrug her shoulders and walked away I was so hurt because I’ve never experienced that before just felt completely heart broken I came with my entire family and would’ve spent a good amount of money here & would’ve returned because my significant other lives across the street but that’s definitely not going to happen. Diane if you are reading this I definitely forgive you and I pray whatever it is you have against people who are Hispanics and or of any color decent that you learn to love us the same we are all humans honey it’s never that serious. DO NOT COME HERE YALL DONT EVEN...
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