Gloria Jean's Coffees — Restaurant in Peoria

I have always loved Gloria Jeans Coffee, but this is one of the hands down worst experiences with customer service I’ve ever had. I am not in Peoria very often, and I didn’t know Northwoods had gotten GJ back. I was really excited, we all ordered our coffee and were waiting. While we were waiting, my sister was looking at the mugs they have on display, cute two-packs with sayings on each side. She picks up one of the boxes, and as soon as she picks it up one of the mugs promptly falls out and breaks. She didn’t touch the mug. It was either packaged poorly or a previous customer had taken it out to look at it and didn’t put it in properly.

We go up to one of the guys working (this happened last week on Wednesday October 17th around 2:30pm, two guys were working, a tall red head and a shorter Asian guy) and told him what happened, and it wasn’t her fault. He immediately just kind of stutters “uhhh” and gets the other guy who looks at it and goes “well it has to be paid for.” We were dumbfounded. My sister said “If it was my fault I would understand and be more than willing to pay for it.” We point blank asked: we have to pay for someone else’s mistake and your mediocrity of checking your goods? And he told us yes. If he could change it, he would. And I immediately told him he can, he is just choosing not to, which they retaliated with something along the lines of “We don’t have a manager on duty.”

That’s not my problem. If you care so little about your company that you don’t have a manager on duty and you are charging customers to pay for items that broke for THE EMPLOYEES negligence, that is frankly unacceptable. I will praise your company in a heartbeat if your employees are great and do a great job, but I will also not hesitate to call your company and write a poor review when something was handled so poorly.

In hindsight, we should have just walked out without paying but we were flustered. Gloria Jeans, I am incredibly disappointed in your standards and ethics. We found out very clearly how you hold your customers and how much you really care. You lost more than one great...

I went here recently and saw a roach running around....

I am just gonna say I have found evidence that all food locations in the Northwood mall have an infestation problem. I found a roach here at Gloria jeans and also at poppers tea around the corner.

I won't speak on the rest of the restaurants, but I know if you see them at one location, you know there are more than on...

My sisters, niece, and I come in and some ladies don’t require us to wear masks but a man in a long curly pony tail told my sister visiting from South Carolina if she didn’t show a card for a medical condition(illegal) all 4 of us had to leave.

Everytime we come to the mall this is no longer a consistent stop everytime. We’re done with this...