Andy's China Dragon Express — Restaurant in Perkins Township

Quality has declined over the years. I have been a regular local customer for over two years and after my most recent experience, I will no longer buy from them.

I'll start with the only pros: Fast and friendly delivery people.

Unfortunately, that's about it. They have recently hiked their delivery minimum from $10 to $15, while the quality of food has steadily been decreasing. Not that it was too great to being with; very greasy and I've ordered white rice before that was covered in what looked like dirt.

However, the worst has been their decline in customer service; the customer is NOT always right when it comes to the owners of this establishment.

Today, me and my girlfriend ordered two combos with no vegetables, as we do almost every time we order. The food arrived, to our disappointment, with vegetables.

We had recieved incorrect orders before, but let it slide without calling. This time we called back to explain the problem, and the lady on the phone was extremely defensive and rude. She argued that 'I was wrong,' and that 'she wasn't paying attention and that I should have made sure that SHE got the order right.'

She started to say how 'vegetables are good for you anyway,' and that I should be happy with my order. At this point, I tried to politely ask for a refund, to which she replied 'no, it wasn't our fault. We can send another order, but you would have to pay an additional delivery fee,' to which I had enough and hung up.

Do NOT bother with this place. There are many better Chinese places in Sandusky. I would recommend the China Dragon Buffet in the Walmart plaza. It is right off of 250 near the...

I order from them frequently, but no longer will due to their poor customer service and business ethics. 3 weeks ago I ordered 20 egg rolls with my order and they only sent 1. When I called they kept saying I have to contact doordash because they messed up. Finally got Andy on the phone and he said he would credit it to my next order. So the next time I placed the order, I asked for the credit. The employee on the phone said she remembered, but Andy didn't. Another lady got on the phone and said that I will have to call door dash again because it was their mistake. So I told her it was a mistake on their part and they already agreed to honor it. She then got nasty and said it's my fault not theirs and they don't do that there. I know a few friends that have had the same experience with them and this was the first for me. This will be the last time I order from them. They have no accountability or sense of customer service. Update: was currently waiting for the last order I will ever place with them while writing this review.....surprise they left out an order of general chicken...

I wouldn't give them any stars to be honest with you 1 * is being extremely kind. They were so rude to me it was unbelievable, I placed an order online from Great Wolf Lodge down the street from them for my order to be delivered to my room at 9 when the water park closes when I got back to my room at 8:50 I had 3 missed calls from them at 8:20 to 8:33 telling me "hello we're here where are you where the delivery people come and get your foodl". So I called back the number and they were yelling at me" how dare I'm not in my room when I placed an order" and when I let them know that the order was supposed to be delivered at 9 the lady started yelling at me that they close at 9 that I'm a liar do I want my food or not ..obviously I decided not to go with them because of how rude they were I'm absolutely disgusted by the way I...