Winchell's Donut House — Restaurant in Perris

Good afternoon, my name is Renee and I work for CBS news. I placed a Door Dash order for store location; Winchell's E 4th Street (Perris, CA) today January 20th, 2022 around 12:08 pm PST and had one of the most disturbing experiences ever.

I placed a lunch order for myself and a couple of co workers who happened to be allergic to peanuts and coconut toppings. I noticed after I placed order for a half dozen donuts there was no option to pick what assortment of donuts we wanted. I called in to the store at 1210 pm PST on January 20th, 2022 to get a gentleman with very heavy accent who answered. I explained to the unknown male personnel that we have an allergy dilemma and its imperative that I can confirm what assortments they are putting in the box, he told me per Winchell's Door Dash order policy they can place any assortment at their discretion and could not assist my request. I asked for a manager, he said he was the manager and refused to give his name. I was in disbelief to think a food service would not accommodate an allergy request. Only asking to not put a specific topping(s) with order, and gentleman hung up on me .

I called right back to get gentleman's name when a woman named Jessica answered. I immediately asked for the manager and Jessica advised she was too a manager. When I asked her for gentleman's name she refused and said what do I need his name for, told me to have a nice day and hung up on me.

This isolated incident lead to a complaint with Door Dash, several online reviews, and now a corporate complaint. I also have considered pushing this narrative to my news team.

Its very unfortunate that we have people who are representing your company's management team that barely speaks English, not accommodating to health request, and extremely unprofessional. Luckily I recorded the call for evidence and I expect these two alleged managers to be reprimanded immediately after reviewing...

HORRIBLE customer service, i’m never returning. This is the second time i’ve gone and the employees act rudely and don’t do their job properly. Aside from the bad customer service the food was horrible, the hot chocolate was basically water. After finding this out I returned and told them it was bad and then the same lady rudely asked “what do you want me to do about it” ofc i answered i’d like a replacement in a calm manner. After the replacement she offered no apology about anything, and once she kept up her horrible attitude towards me i asked what time her manager came in and she answered so i said i’d be coming back to inform them, and the employee decided to just shrug their shoulders at me. I was calm the whole time trying to be understanding of everything but the employee never made an effort to do better. Other friends of mine have also had problems with customer service, i hope the employees step it up a notch or should quit if they’re going to act rudely...

Winchell’s New “Home-Style” Campaign... Takes Handmade to the Next Level

I ordered a pineapple shaved ice drink. A older Hispanic lady behind the counter got to work on it. It took about 10 minutes. She scooped the pineapple into the cup, followed by some shaved ice to start the first layer. Then she placed her (bare hand) over the top of the cup and shook it up and down... Wonderful! Then she repeated the process another two times... each time skillfully using her hands to insert that homemade authentic flavor.

This restaurant is really taking handmade to the next level. I don’t know this lady personally, but if she says her hands are clean, that’s good enough for me. Who cares about health inspectors, and their ridiculous rules, not me... and not this restaurant either. In your face health people. We don’t follow your RULES! Carpe diem! Thanks...