Mitchell Street Pub — Restaurant in Petoskey

My family and I come here quite a bit, 1-2 times if not 3 times a month. It’s a seat yourself situation, we always enjoy our visits. Just yesterday we went there, it was my mother, 3 year old daughter and myself. It was busy because the UofM game was on, so we had to sit in the corner kind of trapped in (which we’re used too), the server (Alexis or Alexa?) came to our table... seemed a bit bothered (that she had gotten another table) and a little overwhelmed. Placed the peanuts and the menus on our table (not so nicely) said she’d be back with the kids menu... she then came back to take our drink order. She went off too get our drink order I presume and came back to take our food order. I started to order the nacho skins (which are not on the menu anymore, but they’ve made them for me numerous times before) she looked at me and was like the potato skins? I then explained that I knew they weren’t on the menu and such, I then said you might be newer then she cut me off by saying she’s been there for 2 years (I haven’t seen her before, but that doesn’t mean she’s worked opposite shifts as to when we’ve been there) I said never mind and got the chicken tenders and some fries with ranch, my mother got the French onion soup (her FAVE) with some sweet potato fries with ranch and my daughter got the kids grilled cheese with fries. She then said okay, and went off to put our order in, She then got another table of five while she put our order in and when she saw that they sat down she rolled her eyes. Anyway, it took a while for our food to come out which is understandable for how busy it was. Our food came out she gave it to us, our fries were cold, and she had forgotten my mother’s ranch, so she asked for it... we started eating.... minutes went by no sever, no ranch, no coming back to see how everything was, didn’t ask if we needed any refills... completely ignored us. I had to ask her for our bill and she gave me attitude. When she finally came by with it she pushed it into my mothers hand because she had her card already out and then ripped it out of her hands and ran it through.

You see... I’m a server myself. I love doing it, I understand when you feel a little overwhelmed and busy... I’ve been there. BUT! Every table needs attending to, every table needs to feel like they’re being taking care of, every table needs to be greeted with a smile, assertiveness and not feel as if they’re a bother. Also, being a sever myself... I have high expectations and I know what needs to happen, what needs to be done. She’s lucky my mom left her a tip, because I was even feeling like she didn’t deserve one. Though... I understand, I have empathy because I’ve been there. I just hope her day got better... I did leave a not on the back of our receipt and gave it to the bartender on the way out and asked her to give it to her manager. I hope this gets to them... we love it there, but with service like that... it makes us not want...

We met a few friends there who were sitting at the bar. After standing there for 20 min. WE had to ask the bartender for a drink. After that 'still sitting at the bar directly in front of the bar tender' we sat for at least 30 min. with empty drinks, there were even multiple attempts to get the bartenders attention for a refill. We never got a refill, but he did bring the bill which everyone's drinks were placed on the one bill. We asked to have it split and he replied "I already put it on one" and walked away. Because of this horrible service we felt he didn't deserve a tip. We came back a few hours later with some more friends (you'd think more money for the business), and as we went to sit down the bartender (very loudly) says "I remember you guys, you didn't tip so you can get off my bar". I have never been so disrespected and embarrassed while being a patron at a local business. To the bartender, i'm glad you didn't receive a tip, you didn't deserve it AT ALL! In fact you don't deserve to be working with the public. I feel bad for the owner of this establishment who loses money because of your lack of service to...

I have worked in the service industry. I like to give people the benefit of the doubt. But I unfortunately had possibly the worst experience here. After being told by a server that a certain section was closed I sat at a different table. The server did not come over. I waited 10 minutes then went up to the bar thinking that I maybe needed to order there since it was later in the evening. I was politely told that I am supposed to wait for the server but the bartender told me she would pour me my drinks and I could pay my server. 40 minutes later and the server still hasn't been to my table. Although she has been to others and has hung out near the bar. I go back to the bar to order another drink. A different bartender this time rudely tells me that if I am sitting at a table I need to order from my server. I tell him the server hasn't been to my table, he just shrugs and walks away. After about 15 minutes I am able to flag down my server to order a drink. She is rude and short. Never returns to the table. 45 minutes later I have to wave her down to ask for the check. Major issues in service here. Sadly I will...