Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Pflugerville

I've lived in Pflugerville for 11 years and I was here when this Zagbys open. During the first months my wife and I met the owner couple and they were very nice and pleasant. Now in the last 5 years or so, service has gone down. In the last year I've had mutlple bad interactions with the service at this location. The so called manager is horrible. He has no idea about customer service and how to manage servicing customers in drive thru or lobby. I had a simple 20 traditional wings order, I had to wait behind 3 cars ahead of me for a while after I made my order. I get to the window and I am told to park because the car behind me has a smaller order. I'm fine with that. So I park and wait another 15 minutes, and no wings to the car. So I walk in, and I see the car that was behind me is still at the window, and I find out that this car didn't even place their order at the speaker, and they are trying to work her order at the window. Still no wings !!!!! I ask for the manager, and this poorly untrained guy with long hair comes up and give me nothing but attitude instead of apologizing for the extremely long wait.

I've had similar experiences with orders in the lobby. My wife and I place an order to eat in the lobby, 20-30 minutes go by, and we see cars come and go in the drive thru and folks come in place their orders, and leave. We ask what is the delay with our order, and we get attitude. I have decided to NEVER return to this establishment ever again.

I like wings, but I don't care for a long wait and attitude with them.

Note: The owners can repair this poor store management by being on site everyday and hiring a well paid manager, and properly train them on customer service and store management, and fire the current store manager, as he is not cut out...

So I haven't been to Zaxby's since they got rid of their shakes and I recently saw they were bringing them back. Told my wife let's go see if they are serving them now and give them a try.

We get to the location. There are some people in the Drive-Thru but the restaurant is basically empty Sans one person waiting for food.

We get to the counter and though there wasn't any shakes just yet they said to be coming out next month.

I went ahead and ordered a six-piece with the side and a drink.

My wife ordered the kids meal two-piece and fries.

It took over 26 minutes for our food to come out. Again there was nobody in store except for one person. Also there was at least four people in the kitchen. One person working counter, one person working drive-thru.

The food came out hot with the exception of the shrimp. It was a little closer to warm than hot.

The shrimp was the best part of the entrees as an add-on for $5. The shrimp was not chewy and the breading was not soggy even though it was dressed in Buffalo sauce.

The tenders were a little tough. The seasoning was good kind of like Old Bay. I definitely wish I wouldn't have asked for crispy as it might have been the reason The tenders were so dry.

The fries were pretty good but had close to the same seasoning as the chicken.

The coleslaw about average.

My main takeaway is it was unusually slow for the amount of traffic being presented to the location.

There may have been outside factors I'm not aware of and I would probably have to give the restaurant another. Try to give a fair shake-up but for this instance must say average at best.

They do offer...

If I could give zero stars I would and I didn't even get dinner. I pull up and was told there would be a wait, I say totally fine we are not in a rush at all. We decided want we wanted but was told again that there would be a wait. Could not be too long, right?? 20 minutes. Ok I'm cool with that, no worries I understand they are short staffed. I was told again that there would be a wait, fine let's do this. My kiddo said momma it sounds like they don't want customers. I asked about using 2 coupons, didn't know if I could or not. One lady that was not on the headset or whatever they use YELLED NO, with such a hateful attitude. My kids and I are like nope we will not be yelled at for asking a question. I try to leave the drive thru but could not due to people in front of me. So I let the cars behind know what was going on and we all proceeded to back out. A few others pulled in as we were attempting to back out of that crazy drive. What got me was when a kid came out yelling that I had to stay in line and pull forward, that I was not allowed to back up and that he was the manager and would call the cops on me. First off, yes I did yell back a few inappropriate things and I apologize but for him to yell at me when I have my two kids in the car and make threats is unacceptable. I will never go back to that location. If you're so short staffed that the few employees that do show are going to treat people like that then you need to close up and start with...