Sharks Fish & Chicken - Phenix City , Alabama — Restaurant in Phenix City

Please read this message in its entirety even though it is lengthy. Today, we had to return a two 3 piece whole catfish takeout orde back to this restaurant due to overcooked, crunchy fish that appeared to have been cooked hours earlier and overly seasoned with excess seasoning salt, including the fries. I called and spoke with the manager about the food quality and preparation is unacceptable. He apologized and said to bring the food back and he would replace it. My husband returned the food immediately and when he returned back home, we noticed it was the same overcooked and crunchy fish that we had initially sent back to the restaurant. As frequent and loyal customers, we were devastated! I called back again after receiving the replacement order to complain that we received the same food we had initially returned, I was placed on hold for approximately 5 -7 minutes without receiving any satisfying results. Sadly, we have noticed that takeout service and food quality at this restaurant has deteriorated over the past year. However, being a frequent and loyal customer for years, we have complained and returned takeout orders several times with the hope that the restaurant's willingness and concern for customer satisfaction would improve their food quality and preparation to preserve continued customer satisfaction. Unfortunately, we don't feel like valued customers. To my utter dismay and after several attempts to give this place the benefit of the doubt, unfortunately the service and quality of the food HAVE NOT improved over the past year, and it do not seem as though customers' satisfaction is a top priority for this restaurant! Therefore, effective immediately, my family and I will no longer remain a customer of Sharks on Hwy 280 in...

This is the most rude, unprofessional Sharks I have ever experienced. I called to place the order, I was kind to the girl who answered the phone, everything was fine until she hung up on me. She called me right back and said she couldn't do the fish, did I want anything else, so I changed the order, then she just hung up on me again. I call back to speak to the manager and guess what, she hangs up on me again. That's the problem with this establishment, you hire young kids who have no respect for the customer. The customer spending their hard earned money gets treated like trash. After holding for a manager for forever, he just made excuses for her because they were "busy." Hiring people who have no respect for customers for no reason is why they will keep losing business. I took my $50 somewhere else and will never return. Bad business, Sharks of Phenix City,...

Called in the Gizzards and fries the taste of the food was disgusting, the grease was old tht the food was cooked with, I made a call about the order was told to bring it back and get refund, when I arrived bck the guy meto spoke with me saying he would replace it bc o couldn’t get a refund 😡I told mito I didn’t want it replaced bc the grease used was old he insisted tht he would correct it I get the replacement and there’s blood coming out the gizzards im knowing it was prepared quickly and not fully cooked I then kept my mouth closed drove to wrbl news 3 to show Wht I had just received and they advised me to take pictures and get me a lawyer so as of Monday 2/24/25 I will be contacting the board of health and the food service department of Alabama, I will never return to this restaurant...