Dunkin' — Restaurant in Philadelphia

Hate to write a review but had the worst experience tonight 12/29/22 around 8:30pm. I went to buy a couple of donuts for my kids and a coffee. I was debating between buying a dozen, half dozen or a couple of donuts. I was asking the guy about the price of the options. While I was asking he was entering the information in the cash register. He got upset at me because I was asking him for the price options while he was entering the information on the cash register. As he turned to pick donuts I told him just give me 4, 2 sprinkled and 2 glazed. And then he got upset again because he had entered the dozen on the register. Then he gave me his back and said 'You Spanish'? I asked him why? Is that a problem for you? I left it there since there's was no point of arguing with him while he started to prepare my coffee. As I walked to get sugar. I stood there for a second to gather my thoughts on what to do or say. He approached me from across the counter and told me they were closed for the day, It was 8:30pm. Google says they close at 9pm on Thursdays. As I left, they closed the store. Am I wrong here? Dunkin Management, watch the video of your cameras. This kid needs...

Two stars only because their main staff is usually very easy going. Their new hires, not all, but many are very rude. I went in today and they didn’t complete my order because they didn’t have an item that they’re promoting on the mobile app. When I told them that I didn’t want anything to replace it, the woman making the food started talking about me with me right behind her. I asked for my money back and she said they don’t refund the mobile app and then continued to complain about me not taking the food (that i didn’t get the order since they don’t have it to order yet). I felt obligated to order food, so i ordered something of the same value and they wanted to charge me for it. I questioned that if they’re promoting something and don’t have it, why do they have it on the app and why can’t they just comp this meal since I didn’t know that they didn’t have the food in. I didn’t even get the right 2nd order, which i felt was to be spiteful for questioning why they couldn’t refund me. They never update what they have on their mobile app, which makes it hard for the...

I had someone walk-in to buy me a beverage and a wake-up wrap. That’s it. However, surprise-surprise. Philly customers were in there disgracing their own once again. They tried to be passive-aggressive about it, but they can’t fool my technology. All what those losers do is reveal their desire to torment others while lying their way to upvote a justification for their hate crimes. They literally start themselves. I told some of the homeless guys I help to keep an eye out for specific criminals in this area and report back to me. And a report back they have. It’s not surprising that some staff here are rude to certain customers. They gotta be. Otherwise, this establishment would be confused as a McDonald’s or a KFC. I wouldn’t want stereotypically mentally-disabled mammals climbing on the counters either. In the spur of a moment, certain and evil customers just don’t know how to talk right. Simple minds meet simple answers. It’s a no wonder the Philadelphia Eagles lost their winning streak. Not exactly something I wanted to wake up to, but I am always glad I woke up...