KFC — Restaurant in Philadelphia

Awful, horrible, terrible!!! I went through the drive thru to order and the Lady(manager) kept saying huh? As if she couldn’t hear me so I talked louder but kept it nice and ordered. I order original chicken and pulled around to get my order and the same lady passed my food out the window within a few seconds. She hadn’t even ran my card. I asked for a receipt and as she got it I checked my bag. I had 2 pieces of original and 1 crispy. I told the lady and she immediately yelled and argued that all the chicken was original even though you could clearly see that it was 2 different kinds. She never offered to look at the order. I looked at my receipt and thanked her by the name on the receipt and pulled to the front door. I went in and the lady was ranting about how I said her name and better not ever say it again. I asked for a manager and was surprised it was her and gave her the chicken and told her to give my money back that I wouldn’t ever eat food from someone acting like...

Awful experience! Went to get a simple order, the drive through woman put it in incorrectly, so I received the wrong order. No problem, I went inside to resolve the issue and get the correct food. The gentleman that brought me the food was nice, and he asked what was wrong. I made him aware, and he went to get it fixed. The rude lady in the back packing up food orders, stated that the wrong order is what I ordered. Which is not correct at all. The gentleman even said, “it is not his fault.” She stated they would have to issue a refund, then I’d have to repay for the order. She went to the back for a moment. She came back up and threw the food on the counter without saying a word. Obviously she was angry at her mistake, even though it was a simple solution. The gentleman up front at the counter apologized and was very polite. He deserves a raise or at least her job. She can’t seem to handle her temper. All in all, I would not come...

Customer Service A+++ I used the drive through and I went inside. Chicken was nice and fresh. So happy for my purchase. My mom ordered through the drive thru. I saw her food and decided to order so I went inside. Restaurant was clean inside and everyone was very pleasant. This KFC was the Best I’ve ever Experienced. Thanks for your Excellent Customer Experience. It was my pleasure. I’m from California and this location could teach the West Coast Customer Inter Actions....