Sonic Drive-In — Restaurant in Philadelphia

I just want to know who's bright idea it is to stop serving ice cream before 930p on a Friday in the middle of summer. Not its broken or we are out, just simply we are done with ice cream for the night. Which means its a choice, you choose not to serve ice cream. It takes at the most 10-15 minutes to clean the machine. Not to mention its 1/2 off drinks after a certain time. That's crazy. Yall was smart to bring the smash burger, but now twice ive been told your done with ice cream, but yet the people next to me ordered root beer floats, which has ice cream. That's just pure laziness. And so i ask my carhop, how come they can get a root beer float, he said because they ordered online i said, i heard them order, his response was he didn't take the order , he doesn't know what they got going on. I asked what that meant, he replied its not his problem, i said thats bs... Oh i crossed the line then. Yall are a joke, if you don't like your job quit. I still tipped by the way, he took that. Yall allow a culture like that in your restaurant and itll put you out of business. My family wont be back 50-60$ every visit. Ill take my...

Used to be good. My last review was a whole 5 stars. Was a few months back..

I don't know what is going on this time.. but I ordered 3 things. Ice cream machine didn't work . Okay that's fine. But I couldn't get that.

So I ordered the pizza bite things and I ordered a small mozzarella stick. All on the menu, okay? In less then 5 mins, on the board. It said they were on the way. No they weren't?

15 or so minutes later... they come yell me they don't have the pizza bites. 20 minutes later? Why? Why not come tell me I like 5? Why did the board say were coming 4 or 5 mins in?

We showed up around 9:50 pm. I didn't get to leave until 10:27 pm I asked for my money back. They brought me 2 mozzarella orders... 30 plus minutes to get nearly nothing I asked for.

I saw roaches everywhere outside in the seating area. Had plenty of time to look around.. cause I had to wait so long.

The food when I got it. It wasn't even warm! Whyyyy! I love going here! Their shakes are so good! Please change so I can come back... I will put another review when I go back......

Ordered ahead on the sonic app. Placed order at 1:12pm- arrived and checked in at 1:17pm and they were busy , I completely understand. While we waited a car hop came around with someone's order to see if it was ours about 3 times.. after I checked in twice around 1:25 someone came through to speaker to take our order, I explained we ordered ahead and told them my name , they said our order would be right out . About 1:35 still nothing so I paged back in , someone walked out to speak with me. Thankfully I had screenshot our order , so he took a picture of it. We got our food about 1:49pm... cheese sticks cold.. fine whatever at this point we are lucky to have food.. my 10 yr old opened her chicken sandwich and said oh man there's hair .. she pulled 3 hairs off her sandwich.. so I walked up to the door with my ticket and her sandwich.. as I told the car hop, I understand slow business..I can even understand food that is not just super fresh and hot.. hair I don't understand .. pretty sure I'm...