Santucci's Original Square Pizza and Bar - North Broad, Philadelphia, PA — Restaurant in Philadelphia

My husband and I were in Philly yesterday, up from Fort Lauderdale, to attend the Nick Cave show at the MET. We had never been to Philly, so we decided to wing it in our selection of restaurants for dinner before the show. We decided on Santucci’s.

The place was totally bustling and almost entirely filled up, but we were fortunate to get a table. Our order was the penne alla vodka with shrimp. We were told the sauce is made from scratch and it’s not sitting around, it’s made prior to each order and that it may take a few more minutes to come out. We weren’t in an immense hurry and drank our prosecco and listened to the Nick Cave music that was playing throughout the restaurant (nice touch since we were only a couple hours from showtime).

The staff was totally attentive and welcoming, and we met the owner as well who stopped by our table more than once to make sure we were satisfied with everything. Our waitress kept tabs on us in a good way, she never disappeared on us or, on the other hand, was overbearing, and even the guy clearing other tables popped over to cheerfully take a photo for us when we interrupted his work.

The food was amazing, such fresh ingredients and the sauce was fantastic. The shrimp were large, perfectly cooked, not overdone or underdone, and the whole meal couldn’t have been improved on. The garlic bread was the perfect compliment.

I have to say every interaction with the people of Philly wherever we went that day prior to Santucci’s was a good experience each time — and Santucci’s was the perfect ending and the perfect set-up to roll into Nick Cave’s amazing show! If we ever make it back up to Philly, we will definitely going back...

As regular customers of Santucci's, North Broad Street, we enjoyed the food and the service was always on point. But that has changed after it's come under new management. While at the North Broad location for dinner we ordered food, that never came. The patrons at the two tables next to us ordered their food at the same time we did, received their food and started paying their bill; we had still not received our order. We had four servers that attended to us, which is odd. After some time another server arrived and asked if we were ready for our check. I said we never received our food and requested to see the manager. The manager came over and from a distance asked what happened. I stated that we never received our food and that the service had been lacking. The manager said, "can't you see that we are busy". I could not believe he made such a statement but he did. The patrons next to us told the manager that they had arrived after us, received their food and were ready to pay. I asked for the check minus the cost of the food. As we waited for the check, I saw our first server printing one out. The check was for the patrons two tables over and they had arrived long after us and the people sitting next to us.

I do not blame the staff. Management is responsible and to blame, as well as the owners. The servers were all over place, obviously not assigned to specific tables as they tended to customers throughout the entire sitting area and the bar area.

The establishment was very busy that evening. The line of people waiting was out the door, blocking the exit and creating a safety hazard. We had to work our way through the crowd to exit.

We will not...

Pizzas 100% my thing I eat a lot of pizza I've always eaten a lot of pizza I've gotten free pizzas from places I've eaten whole pizzas of many different sizes from 24" all the way down to personal pie I've eaten entire Sicilian pizzas I've had many great experiences and I've had many badd ones hate to tell you this is one of the badd ones I never even tried the beats a at this particular establishment because on my very 1st time going there they got my order completely wrong I only eat plain pizza simplest possible pizza you can yet no toppings 3 simple parts cheese crossed sauce how is it then that these people choose to complicate their own lines and add a 4th part I didn't ask for a 4th part I only wanted 3 that makes your Life so easy and yet this is where we're at So there's definitely only one way you can mess up a Plain pizza and that's by putting toppings on it I promptly returned the pepperoni pizza that I did not water.my money back and left that was a one shot deal if you can't make the simplest thing how can I trust you with anything more complex I won't ever put a slice that stuff a my mouth no matter how good anybody else says it is and I believe this is the longest review I've written on anything so that should tell you how upset I was about what happened this whole thing ended up creating a point in time where I ended up going to a Pizza Hut after waiting to get food for over an hour not...