Starbucks Coffee Company — Restaurant in Philadelphia

Worst customer service. The attitude from the employees is horrible — especially by the older short lady who was the cashier (she didn’t wear a name tag so i don’t know her name). I had them make an iced matcha latte with 2% milk, no other customization (a drink that i’ve had from starbucks so many times before) and it tasted sour. The aftertaste lingered horribly in my mouth. I had asked them politely to remake it with oatmilk instead and told them that the milk tasted sour. I received a face of disapproval and she said: “We just received our milk yesterday, it’s not sour.” And i said that “it doesn’t taste right, the aftertaste is sour.” Another employee chimed in and said that i had to pay for the oatmilk, which was fine. But they were so bothered to have to remake it. And to top it all off, the cashier complained to her employees while i was standing right there: “I don’t serve no sour milk, what is she thinking” and stares at me from a distance as i walk at the order pick up section. Like ??? I had asked politely to remake it and i even paid extra 80 cents so i could get oatmilk instead. I didn’t make a fuss, i bought up a concern and received backlash instead. Honestly, if you’re upenn students, you should make the extra walk to get to the...

The workers here are all extremely rude to the customers. The manner in which they ask the customers questions and speak to them… it’s very accusatory and generally rude and not like any Starbucks I’ve ever visited. Instead of speaking like they’re willing to help, they say things like “why are you doing that?” In an angry way. I guess the hiring is different since it’s in a school but Starbucks usually prioritizes customer service. I saw these reviews (the problem has persisted for YEARS - must be the team culture) but thought the chances I experience it would be slim since I never have problems at Starbucks. But anyone who comes into contact with these women will get their wrath, just picking up an online order drink. I genuinely hope a change can be made. They really hate customers, I can hear them complaining...

This place is a horror show. I stood around for 20+ minutes waiting for a drink I ordered ahead on the Starbucks app (it was supposed to be ready 5 minutes before I arrived). When I tried to ask where my drink was, one of the workers screamed in my face. They spoke over me so I couldn't even show my order on the Starbucks app and screamed that my order was coming and I needed to be quiet. I asked another worker 10 minutes later where my drink was and they informed me that someone else took my order. Truly terrible service. Workers were beyond rude and generally agressive. Starbucks should review workers for...