Berry Divine Acai Bowls — Restaurant in Phoenix

Please train your employee regarding decent customer service. Went there today 4/8/25 stood there for a bit while the girl that works the front attends to other needs. It took the manager (I’m assuming) to tell that she had a customer. She came to take my order without saying hello or acknowledge that I was waiting on her. When it was time to process the payment she stood there waiting for my selection regarding tipping. Of course I am not tipping for bad customer service. She proceed to fix my order. She gave me the bare minimum of the ingredients. She then hand me the bowl and walked away. Fine, I left, trying to get to my flight. When I finally started eating the bowl I noticed that she only place the açaí on the corner of the bowl leaving a gap in the middle filled with nuts. Giving the illusion of the bowl was full. I’ve been there before and have gotten a solid bowl. I think she was being petty because I didn’t tip. I don’t mind tipping as I am in the customer service industry myself but I refuse tipping to rewards bad attitude and poor customer service. With the way the economy is, I will not spend money on places that my business is...

I was berated by a women who works here at the Pheonix Airport location. Her name was Mattie. She yelled and complained and insinuated I was stupid in front of everyone because I didn't know the granola they use has nuts in it. I intentionally picked a bowl on the menu, the Brazilian, that didn't have nuts in the description like the others do. When I double checked because I have an allergy, if nuts were in the granola, she said yes and I asked if there was nut free granola and she said yes so I wanted that option. She then got upset and threw a huge fit simply because I wanted a nut free bowl. Yelling at me saying I should've known because "all granola has nuts" when there is literally a nut free option in front of her. Apparently the nuts in the description of other bowls are for added nuts, and there is a fine print disclaimer on the bottom of the menu that they are not responsible for allergy incompatibility. Either way, honest mistake. I even offered to pay for remaking the bowl. So embarrassing to be treated like that over an honest mistake. I have never been here before and I will...

I will start with the Acai Bowl was delicious. However, I have feedback for this location. Being this location is for people on the go, you should offer 2 things: Smoothies and lids that fit your Acai bowls. Smoothies are fantastic easy meal. Honestly I look for these at airports so I can wheel my carry on and eat my quick meal before my flight, no mess and healthy. Domed lids that fit your Acai bowls, should be a bare minimum of what you offer. I had the whole line laughing trying to fit this lid on my bowl, so I could carry it to my gate and the plane without a disaster. Not sure this was a temporary order of lids because youw ere out of domed lids. I cant imagine anyone would actually order flat lids? Summary, so excited to see this location in the new terminal 4 D gates. But also so disappointed they didn't have the type of customers front of mind. Hope this review is helpful in future...