Burger King — Restaurant in Phoenix

I am a frequent visitor to Burger King and when I found out there was a new one in town I had to check it out. I was pleasantly greeted by a young woman when I walked in and she let me know that the kiosks were there if I wanted to try them out so I did. I’m not usually a fan of the kiosks at restaurants but it was so convenient and easy to link with my app rewards. The same young lady was the one who handed me my food and told me to make sure I keep going back to see them and if I ever have any issues to ask for Amanda and she will fix what she could. There was another young lady there, Kira, which I believe she said was the general manager and she was also super friendly and helpful. I would say out of all the Burger Kings in the valley this one is by far the best and the only one I will be going to...

Went through the drive through wanted to use my app, the guy who took my order was confused on why I was giving him a code, I gave him my code again he overcharged me, so I brought it up to the window person she was a older hispanic lady, and she was even worse, she was rude, when I tried to give her my code again due to deal I was ordering, she literally said okay okay, all rude. I was thinking its not that serious, so I gave up. So I just told her never mind, I like to use apps to save money and get deals, but it was not worth the hassle of holding up the line and having to explain to the employees how it works. So no points for me today.. I'll try next time. Then I get my burger no cheese like I ordered and no onions rings frys instead, Whaaa! Just wasn't my...

I hoped this one would be better than the other...but when you order your burger off the broiler, it should.ce that way. I watched the cook microwave my burger, so I let the general manager know. She took the burger back for correction. Then instead of microwaving it...they took burgers that were just being warmed and put them on. You could tell it wasn't hot off the broiler by how quickly it came out, and the fact the cheese wasn't even melted. So it's just like the last one that just closed...BK dont have it your way. But I will say the general manager returned my money without...