Burger King — Restaurant in Phoenix

This review is solely a result of how HORRIBLE the service was. I ordered an Original Chicken Sandwich and inquired if I could pay extra to add cheesy tots in place of fries and I was told by the cashier he "can't do that". Fine. So I ordered my meal Ala carte. Original Chicken sandwich with extra cheese, no lettuce, an order of cheesy tots and a large fry. A grand total of $13.57. The receipt shows "2 American Chs" for $1. One would assume that means extra cheese as one order of cheese added to a sandwich is $.50 per the menu. I opened my sandwich at my table and there was only one order of cheese which includes 2 slices for this chicken sandwich. I returned to the counter and said "Excuse me, but I ordered extra cheese on my sandwich. There isn't extra cheese on it. ". The cashier grabsbed the sandwich and handed it back to the kitchen and told the young lady that was preparing the food to add cheese to to make extra cheese. She complied, adding two cold cheese slices to the sandwich, then handed it back to the cashier who handed it back to me. I could blatantly see that the cheese was by melted because it wasn't heated up to achieve this so I asked the cashier, "Can you please have her warm the sandwich up?", to which he responds with the rudest sigh I've ever heard come out of someone in a customer service role, snatched the sandwich our of my hand and handed it back to the kitchen as he snottily says "Heat this up". I, being floored at this treatment, said, "Did you really just sigh like that?". He then raised his voice and said "Did you say that? Did you? Did you? Did you? Huh? No?". I replied "Do you always give customers cold food? Huh? Do you? Do you? Do you? No? I don't expect cold cheese to be thrown on a sandwich and handed back to me!". By that time, the sandwich was warmed and he threw it on the counter and I asked, "Do you always treat customers like that? I hope you have a GREAT EVENING, D!@K!" and returned to my booth to eat. I overheard him say something in Spanish that I couldn't make out completely but it was along the lines of a derogatory remark regarding my heritage and the fact that I paid with EBT, (I'm homeless but do NOT live on the streets as an unhoused person nor would someone be able to know that just from looking at me except I carry a backpack with me) to which I replied "What GREAT customer service! I'm DEFINITELY going to tell your manager about this!". He replied once more saying "Go ahead! I don't give a F$%K!". With one last response I said "Believe me, I'm going to escalate this to corporate if i have to!". One of my fellow patrons said "You're not wrong! That isn't right! He shouldn't treat people like that!". He isn't wearing a name tag, but this took place at 5:25 pm this evening. He's roughly 5'10", about 130 lbs, maybe 18 to 20, black hair, dark Olive complexion, clean shaven with braces, slightly larger hook nose, with a bowl-style haircut. NEVER been treated with such disdain and utter disregard as a result of such a simple request, to have something I paid for put on my order! This kid was beyond...

Wish I could give zero stars. Absolutely atrocious service. I just moved to the area and was happy to have a BK near me as I love the impossible whopper. I will be going out of my way to avoid this location. I ordered two combo meals. That’s it. I get up to the window and pay and they ask me to wait out front for my meals. I understand they are being timed and they don’t want to ruin their average but next time BK asks me to do this I will refuse. They give two cars in line after me, their food. I waited for EIGHTEEN minutes for my food! Another car had pulled up next to me and was waiting for their food too. They got THEIR food before me too! I ordered two combo meals! What could possibly be the problem? And all of these people getting their food before me had more than one person in the car so it’s not like these people were getting little, quick meals. They were getting the same amount of food as me. And before anyone blames it on the fact that I got the impossible whopper, I have been to maaaany other Bks and ordered the same thing and gotten it right away. Also the woman that brought me the food, offered no apologies. Didn’t say anything. She doesn’t care. Doesn’t care because it wasn’t being timed so it won’t effect their overall timing average. Oh and get this...they didn’t put one of the fries for the combos in. Waste of time and ml eh. Absolutely, unbelievable. And yes. It’s a Burger King I’m complaining about. But I spent nearly $30 as the impossible whoppers are pricey. So I feel I have the right to complain about...

I had a real problem with this Burger King I went to order to Junior Whoppers one junior Whopper without mayo on it the other one with everything and of course this time again that I always have problems with Burger King so when I asked with no may they always give me the same sandwich with mayo on it I never get my order right they never get that order right for me I'm a highly allergic to mail and they always put it on there so this time I didn't have the time to go back to the store cuz too far away it's a waste of my time so it really kind of upset me quite a bit so I could not eat my sandwich cuz I break out in hives with mayonnaise so I had a real problem the sandwich from my friend who had everything on it and the mail sandwich looked really pretty it was nicely done the vegetables on it weren't dead and you'll be there very pretty they look fresh and everything now is very Amazed by everything there cuz it was a nice-looking sandwich surprise or very good I just can't stand every time I go there to get a special order they never get it right and I never get the right order so if I get a Burger King that's close to home I don't mind taking it back I'm really getting tired of taking back my orders and not getting the right order so that's what my problem is when it came to this Burger King thank you for listening I appreciate it have a...