Charleys Cheesesteaks and Wings — Restaurant in Phoenix

After shopping at Walmart I went Charles Philly steak with my significant other and it was unprofessional the employees except for the one working as cashier and taking orders were in a huddle and talking a instead of cooking the food and getting orders pushed out as fast as possible. I was number 31 and it took about 30 minutes for them give me the food and when I did my fries were soggy and the bread was hard. It was my first time going to Charles Philly steak and that is the worst place to go for a first time client . It wasn’t just me but the other people that were waiting for their order and were all frustrated because we can see in the kitchen that they were just talking laughing and having conversations instead of making our food management needs to hire those who are willing to work and get stuff done and who act professional when they are at work. I think the cashier who was working June 14 around 530 when I ordered my food because she apologized and continued to be professional unlike her...

When I approached the counter . I thought I was gonna be help when they both look at me . And then continue talking Dominican or Puerto Rican ladies continue talking I seen they had a self pay so I tried to place an order due to no customer service from them two . Placed the order at the machine wasn’t working a lady walk up who was speaking Spanish placed a order with one other the ladies after placing her order the lady walk away I then said excuse machine wasn’t working she rolled her eyes . Told the manger lady rebooted the machine and took my order , she was time to leave I had order a strawberry lemonade and same lady with the attitude said she was out how gonna be out of something if a customer places a order for it . The worst customer service I experienced I have been to a lot of Charlys restaurant and never As bad at this one hopefull they can do better or get rid of the lady with the attitude thank God I don’t leave close by to this location I was in the area decide to...

The ONLY REASON Why I DID NOT Rate my experience as a 1 is because of the female cashier I had. *On my receipt the name said Deshawn, I'm hoping that was her name. I was with my children and she could see that I was stressed from dealing with my toddler niece and my young son. She was patient with me and was so welcoming with her positive energy. HOWEVER, Some manager NAMED TONY (I'm assuming he was a manager because he had on a gray button collar shirt NO NAME TAG), I ASKED AN EMPLOYEE WHAT THE GUYS NAME WAS, he came up to the cashier and shoved her to the side. He began taking my order rolling his eyes, tapping his fingers and rushing me.. EXTREMELY RUDE! If that's the type of individuals Charley's hire to "LEAD" their employees, y'all should be ashamed of yourself. He is NOT REPRESENTING CHARLEYS in a way that represents positive energy....