Dickey's Barbecue Pit — Restaurant in Phoenix

⚠️ WARNING: Terrible Service, Disappointing Food — Avoid This Place! ⚠️

I will never spend another dollar at this restaurant, and I'm writing this review to help others avoid the same frustrating and disappointing experience.

I placed an order online, only to receive a call afterward informing me that two items — the potato salad and chili — were unavailable. That’s understandable; things run out. But when I asked for a refund for those items, I was told it would take 3–5 business days and was pressured instead to pick something else. The tone and attitude I received just for asking what my options were felt completely unprofessional — the staff member even became verbally irritated when I asked for clarification on what was available.

When I arrived, I was told my order would take a few minutes, which was fine — I get that places get busy. But the experience quickly went downhill. I grabbed my drinks only to find there were no lids. When I asked, I was dismissively told, “they’re the circle things over there.” I sarcastically responded, “Do you have any more circle things?” and was met with more attitude. Though he refilled them, he abruptly walked away and said there you go. At this point, I learned they were also out of straws. I didn't even ask, and just left.

The food itself? Completely underwhelming. It was cold, lacked any real flavor, and the brisket — which should have had rich, smoky notes — tasted bland and lifeless. The sides were no better. The okra was unpleasant and tasted off. I felt physically unwell afterward.

To top it all off, this place asks for a tip before you even receive your food or any service. I still tipped 20% at checkout, thinking it would go toward quality and care — but the service was poor, and the food was worse. It felt like I was being taken advantage of from start to finish.

I do not want to be contacted by the owner or staff. What I want is for people to read this and know exactly what to expect: long waits, poor attitude, missing items, bad food, and zero accountability. If the owner cares at all about their business, they need to take responsibility for the dysfunction here. Until then...Eat at Dickey’s at your own risk. You’ve...

Horrible experience today. We ordered 2 plates and two potato’s extra sides and drink. I had my husband go to pick up my family’s order. He said when he arrived he had to still wait about 15 more minutes on the order which was placed on line at 11:35 . The food was supposed to be ready at 12. He said they ran out of brisket so we had to change the order. The place open at 11 but they were already out of brisket when he arrived . He picked up the order got it home we were missing sides and our drink. The potatoes were not done nor the fries.My cousin called back up there to let them know that we were missing things from the order. She talked to the owner of the establishment. My cousin asked for a refund of the missing items because she doesn’t stay in AZ. The owner went to say something about the cup was given to my husband. My husband was never giving a cup. Basically the owner was trying to call him a liar.So I jumped on the phone to talk to her. I didn’t like the way the owner was speaking to my cousin. Instead of the owner just making the situation right she proceeded to say don’t come in here with aggression. Like what are you talking about! Like get your restaurant together! I had my husband to go back up there. No one apologized for the inconvenience . The food that we had to go to pick back up we didn’t trust to even eat. Horrible customer service, Horrible food and this is not the first time we ordered and they was out of something as soon as the opened or something was missing.The store is not prepared the owner is not prepared. When orders have to change due to something not being in make sure the food is right for the customers. People please don’t eat at this establishment. Now I see why they have so many bad reviews…… We never eat here again. This restaurant doesn’t deserve NO...

I will no longer go to this location. This is the second time I have been there in the last month and have been treated rudely. Me an my wife frequent this dickies often. We also bring our kids once a month on a Sunday when kids eat free. My wife orders a 3 meat plate and I order a rib plate. I then tell the girl who is writing down our order that we need 3 kids meals also. She then tell me you only get 2 kids meal free. I then tell her sign reads 1 fee kids meals for every 10 dollars and that I was order in over the 30 dollars worth food. Some on behind her how I assume is the manger or assistant manger tells me I dont need to use that tone of voice. I was alittle confused and my wife looked at me like what the hell is he talking about. He told me she is new and doesn't need to be talk to like that. I never raised my voice or changed my tone. I tried to explain that there kids eat free says for every 10 dollars you spend. I told him this was the second time I've been here in the last month and we have had the same issue with 2 different employees. I was not going to be talked down to by some one that has not trained his employee on their company's policy. I told my family we are leaving and I told there staff that I would not come back to this location ever again. He continued to say something as we walked out but I didn't to pay attention at this point as his condescending tone made me no longer...