Eat Up Drive In — Restaurant in Phoenix

I placed an order and they forgot to place my Chicken Grinder in my bag. I tried to call the restaurant and no one picks up and you have to leave a message. I am waiting on a call back to receive my refund and hopefully they will do this as soon as possible. The server or person at the window should double check the bag before handing the bag to me. The server was listed as Sophia M. I normally would not leave a bad review, however, I live on the opposite side of town and traveled miles to get food from this restaurant or drive through. Also, the sandwich alone was almost $20, which I gladly paid because I do like the food even though their food rates are much higher than other places. I was looking forward to try this chicken grinder, so I guess it will have to wait. If you pay a higher price for food, I would normally expect good service and for their employees to do their one job correctly and that is making sure your guests are taken care of and they get the order right before handing you the bag of food. If McDonald's can get an order correctly before handing you the bag, at the very least you would expect a higher quality drive through would as well. So you can say I am a very disgruntled guest and makes me think is the drive across town worth it, if their employees can't do their job. I will let you know when and if they call me back. If they do not I will surely go to Eat Up and make sure I not only get my refund but also a stipened for the gas I wasted.

Update: I called back the restaurant and this time an employee answered, and I think it was the server Sophia. I explained what happened and there was no remorse or apology. What she did say is that they were very busy today. I explained I went there at 4:37 and they were NOT busy. Just because you are busy it is not excuse to mess up on order. So Sophia said I will get a manager for you. I waited on the phone for 10 minutes to speak with the manager which is unacceptable. When the manager came to the phone, she did apologize and said this is something they are working on. Well after reading all these reviews, and especially the bad reviews it seems they have been "working on these issues" for some time now. Again, UNACCEPTABLE. The manager asked if I wanted a credit for the next time I come in, however I explained I would NOT be coming back again. She did give me a refund back to my debit card. All I can say is, do better. If your current employees can't do the job asked of them, fire them and get new employees. I was in the hospitality industry for years, and the server should have never said "we were busy all day". What you say is "I am so sorry. I do apologize for this mishap. Let me get my manager so we can resolve this issue. Again, Ma'am or Sir, I do apologize. ". This is basic service hospitality 101. This place is missing the mark, and so not foresee this place lasting much longer if they can't get it together. Again, do better. And if I was the owner, I would get a whole new staff, this is your restaurant so the owner should take some...

This summer, after working all day in 115 degree weather, I decieded to treat my girlfriend and I to something new for lunch. So I foolishly spent more than $50 exploring Eat Up's bland, over-priced, misleading, reheated menu. Only to receive pathetic excuses for the most basic of American style menu items. Basic, meaning most Americans should have an idea of how to make these menu items and do a pretty good job of it.

I ordered a chicken sandwich and it literally tasted like it was cooked the day before and kept under their heat lamps for 24 hours until they could dump it on to one of their unsuspecting potential customers. Note "potential" as the key word and because of this first experience there will not be any potential second experience. I also ordered the mac and cheese. Mistake! It was pathetic at best, it was not only bland, but it had a lingering taste like it was made with some chemical infused cheese powder, like the stuff you get in a Kraft Mac and cheese, but their's was not nearly as edible as the Kraft stuff in a box. Lastly, I ordered the prime rib sandwich which was just as bad as the chicken sandwich. The meat was sparse and visibly old, it had that old meat shine and again some weird aftertaste. Strike 3! You're out.

Put it this way, I'm not a picky eater, nor do I review often, but this was such a bad experience, I dont want anyone else to endure. Honestly, I would like to see them close up shop and something else open in Eat Up's place. It serves no culinary purpose to the neighborhood. Not even for dog food, my dog can attest to that. Two sniffs and she even passed on the food.

Now, let me continue being sincere about my order and experience by saying, the only thing that was without a doubt good, was the lemonade. Honestly, they should just go straight lemonade stand. That would be great for...

I was a regular rewards customer since opening who frequently ordered every week as did others in my household until now, which is unfortunate. I called to share a missing item in my order (after the 3rd consecutive time) and the girl I spoke with on Nov 23rd said, I'm sorry, let me talk to the kitchen, we have a new cook, then she OFFERED to replace the item the next time I order for FREE and told me to say Alex or Jacob said it was OK. I immediately thought wow, what great customer service. I hang up and write Alex or Jacob on my receipt. I call on Nov 30th to place my order, re-explain why I'm calling and the guy tells me, I can't find Jacob, but I can take your order and when you get here, he will take care of you. I even told the guy, I have my receipt should I bring it with me. He agrees. I arrive and Jacob is at the drive thru window. He tells me he has NO idea what I'm talking about and there is no Alex that works there even though he confirms he's Jacob. I re-explain and he had ZERO genuine concern and said he has no authority to replace my item, but can give me a discount. At this point, for me, as a regular customer who spends $400 per month, it was the principle. I politely plead with him to do the right thing and I let him know he lost a customer. He tells me OKAY. The entire time he just stared at me emotionless as if I was the crazy person. My experience was very bizarre. I was just stating the facts. I ask who the owner is. He tells me he is and he runs the place. I'm not convinced. If he is, well, leaders should lead by example. A apology would...