Grateful Spoon Gelato — Restaurant in Phoenix

Let me start by saying that my review is based on the product alone and not the service; the young ladies that assisted me, were great.

With that being said, the Gelato freezer was down, so they had limited flavors available in a smaller freezer (probably around 12 - 15); I purchased the "Smores" and "Espresso" flavors. First, the texture was more ice cream than gelato, which was a disappointing start. The Smores flavor was okay, nothing special; the Espresso flavor on the other hand, was just bland. It was seriously lacking in flavor and looked like someone had pulled one shot of espresso and drowned it in milk; it had more of a slightly yellow/cream color.

I understand they they typically carry many other flavors; all I can say, is that I hope they are much better than what I...

As a newbie to PHX from NYC the location is confusing. The small signage is in the back. It's actually located inside Le Grande Orange Grocery. Le Grande Orange Grocery has a cool, laid back, hipster vibe which reminded me of my neighborhood in Brooklyn. As I entered the place I saw all the bake goods, food menu, the pizzeria, and all the other fun non food items in the storefront that I almost forgot I went there for gelato. I'll be back for sure for food and of course, more gelato. Btw, the artisanal gelato. YUM! I ordered the coconut and amarena cherry. Also, my ears would like to thank you for the hip beats. Not sure if it was an employee's playlist or station, I think I was the only one...

I've never been to this location before. I couldn't find the entrance to get the gelato because it wasn't marked. I went around behind and saw a sign but it appeared to be their back room. I walked up and down before I realized it was one big open concept on the inside. Once I approached the counter I saw the gelato and stood there for a while. All of the workers were very busy and no one acknowledged me. Even after I made eye contact with the woman at the cash register next to the gelato. there are so many cash registers and people that I didnt even know who was in charge of the gelato. I felt very uncomfortable and...