Jack in the Box — Restaurant in Phoenix

The two Hispanic women working this morning got irritated I was watching them count the money they took from a plastic bag and split. They each got about $8-9, and the one that was cooking, put her money in her pocket and turned around and walked towards the back, the manager, or the lady with the headphones, saw me and realize that I saw it was going on. She then said I needed to hurry up and leave to the other lady, the person that I was with was still hungry, so we went to order a chicken sandwich, and magically our card kept declining. She kept giving a smirk on her face saying well I guess you just don't have the money, I guess you're just not working the machine right, I guess you don't know what you're doing, let me try it, give me the pin number, I told her I wasn't giving her the pin number, but she could swipe the car. Magically when she swiped the card it worked, I told her wow you know how to swipe the car just like you knew how to swipe that money from not too long ago huh?

As I sat down, she made a comment, and So I responded back, and then she came from around the back through the side door to the dining area, telling me what am I talking about? What am I going to do? And a threatening manner, and then got upset when I told her that I would just call the police because I was feeling threatened and intimidated by her. then she decided to say she was going to call 911, so I pulled out my phone and started recording because I didn't want anything to be misconstrued, or twist it up. I am currently sitting in the parking lot waiting for a police officer to arrive, because I will be filing a report for harassment, and...

TL;DR: Jack in the Box is great, but the staff at the 35th & Thinderbird location are impolite and will likely mess up your order every time.

The Details: I generally enjoy eating at Jack in the Box, but I must say my experience eating at the 35th & Thunderbird location last night was not great. I ordered for my family of 6 through the app, and requested several upgrades to our food that cost extra. Sadly, upon arrival, I had to pull around and wait over 10 minutes for the food during a time that did not appear to be busy. Then, after leaving, I found that more than half of my order was wrong. As I was attending the Greenway HS football game, I was unable to return right away to have the order fixed. However, I did call immediately and explain the issue. The person I spoke with on the phone, Mandy, said I could come back anytime before 10 PM to have them remake the order. So, I thought everything was good. I was wrong. When I returned, I went inside to find a manager that was less than polite about the remakes (not Mandy, but I didn't get his name). The manager did eventually [begrudgingly] remake part of the food, but the overall experience did not make me feel like a valued customer at all. This is not the first time I have had a less than satisfactory experience at this JitB location; in fact the last three times I have been there had something wrong each time. I can understand some misses once in a while, but it seems like a serious and consistent problem at the 35th &...

Earlier tonight, while trying to order at the drive thru, the person manning the order window kept disappearing and had me wait for over 5 minutes before taking my order (there were nearly half a dozen cars in front of us each taking several minutes to get the worker to complete their orders, one of which drove off after waiting for over 8 minutes for someone to take their order). Thankfully, the process of ordering once he was willing to work was fine. The worker once again took his sweet time at the window, first in taking payment (and not providing a receipt), then several more minutes before providing the food (which was wrong and had one order of regular fries rather than the two orders of curly fries that I had paid for). Upon handing over this bag of food, he realized that he had not yet provided the drink and left again for several minutes TO TALK ON HIS PERSONAL PHONE. Upon his return (handing over a boba drink rather than the slushee I ordered and paid for) and being informed of the error in the fries (and with his phone still glued to his ear), he once again took several minutes to provide said fries. Altogether, this process took nearly 40 minutes from arrival to departure (order was placed approximately 11:39PM on Feb 28th if a manager or owner wishes to check the cameras and confirm). This employee needs significant improvement on learning not to be on his phone and actually take orders in a...