Jimmy John's — Restaurant in Phoenix

I recently had the pleasure of using Jimmy John's curbside online pickup service, and despite a brief wait, the experience was nothing short of exceptional. Upon my arrival, I was greeted by an employee who, remarkably, was managing the entire operation solo. Despite the challenges of handling everything on his own, this young worker approached me with a smile that was genuinely warm and welcoming. He politely apologized for the slight delay of about five minutes, which, in all honesty, felt negligible given his circumstances.

What stood out to me wasn't just the efficiency with which my order was handled but the remarkable dedication and positive attitude displayed by this employee. It's increasingly rare to encounter someone who, despite facing the day-to-day hurdles that come with any job, remains committed to delivering excellent customer service. His ability to maintain such a high level of professionalism and kindness under pressure is commendable.

This experience at Jimmy John's not only satisfied my immediate need for a quick and delicious meal but also left me with a lasting impression of the brand's commitment to customer satisfaction, no matter the obstacles. It's a testament to the caliber of their employees, who, like the young worker I had the pleasure of interacting with, go above and beyond to ensure a positive experience for every customer.

In a world where the human touch is increasingly rare, encounters like these remind us of the value of genuine care and effort. I'd highly recommend Jimmy John's not just for their speedy service and tasty sandwiches but for the heartwarming customer service that makes every visit memorable. This young worker's dedication is a shining example for others, proving that passion and a positive attitude can turn even the most mundane interaction into an...

I ordered a Gargantuan and a #15, it's a large tuna. Getting home I ate mine but only half until my wife started eating hers... "mind you, this is dinner." Her sandwich is supposed to have mayo, tomates, extra onion, tuna, provolone cheese. Instead she got extra onions, turkey, bacon, on a VERY dry bread, as in NO mayo. Since I did not finish mine I gave it to her. But she was still hungry so I got her a dozen wings (BBQ). I called the manager and started to describe what happened. He was helpful and even though they forgot to put the receipt in the bag, he remembered me because we had a conversation when I was waiting for my food earlier. I came the next day to their restaurant and spoke to their manager and explained everything. I told her I end up buying more food for my wife. In the end the manager fix me 2 Gargantuans on a very soft bread which my wife and I had for lunch that next day. And even though this was a mistake "which happens all of the time in every restaurant out there", just ask for...

10/24/22 I ordered at 11:47am. Called at 12:48pm. My order took an hour before I had to call the store and ask for a refund. Which I still haven't received. I was on my lunch break and had to leave without receiving my sandwiches. Came home at about 6pm to my sandwiches baking in the sun and had to throw out. The lady over the phone was not nice, and honestly pretty grossed out that the sandwiches had been waiting on the counter for the driver to deliver them for the hour I had been waiting. I LOVE jimmy johns but I HATE this location. Its 2 minutes from my house as well and I would rather drive out of the way to go to a different location. Every time I have tried to order this place for convenience my order has take 30+...