Joyride Taco House — Restaurant in Phoenix

This place always has good food, but horrible service. Three times in in a row I’ve been there. And unless you have alcohol on your table, you don’t get much attention.

I took My Son there yesterday for lunch right before Good Friday service. I am stage personnel at a very large church. And the lady was cleaning the table next to us and has seemed to have stacked every used cup in the restaurant that has half full of liquids all at the table next to us.

And then proceeded to knock over all of those half used beverages on top of me. She runs away and says oops. Grabs towels to clean up the mess that she made on her side. But never addressed me. I clearly have Everybody’s have used drinks in the restaurant all over me. And I got zero apologies. Napkins. Towels. Or even an attention from my server and the manager that consistently walked by.

It was disgusting. On every level. 🤮

Something that I don’t wish on anybody. And the fact that it wasn’t even acknowledged and I had to continue the rest of my day and go on stage in front of thousands of people with that nasty residue all over me. 🤮🤮🤮🤮

I do not understand how they are capable of owning multiple restaurants in different locations. If this is the standard of service and it clearly got overlooked.

I should not have to make a scene and act like I’m very upset when something very horrible happened to me at your establishment.

The restaurant should just acknowledge it and fix it firsthand but that did not happen at all.

I don’t even care if my clothes are ruined. I just wish this would never have happened in the first place. And I hope this never happens to anybody in the future. It really could have been prevented and handled 100% better. I don’t even think that disgusting fully describes how I felt in that moment.

I would expect this from a little mom and pop first timer restaurant. Not a multi million dollar industry that these owners are in. It was wrong on so many levels and I still feel highly disrespected a day later. I probably won’t ever visit anyone of their restaurants in my future.

And I know how owners of restaurants get all defensive and act like these reviews are somehow overly exaggerated so if you don’t believe me, just review your cameras around 3pm 4/18/25. Actions speak, louder than words. Treat people...

Food and drink- first the drink order was taken by one server who took my order which was an old fashioned/w buffalo trace bourbon and my wife needed another minute to decide. Then another server came over to take our order and didn’t realize someone had already been to our table. So there was confusion from them at the start. My drink didn’t taste like I thought it should taste like. Then the food order- my wife ordered three taco, one of which was going to be mine. Crispy fish, Brussel sprout, and the chicken taco. I ordered the “beast burrito”. So two of the three tacos were wrong and my beast burrito was anything but a beast. It was a lot smaller than, say Chipotle’s burritos. The tacos were the wrong order. Our order came out a few minutes later. The burrito was pretty plain as far as the contents. About half way through our meal we ordered two more cocktails. Me the old fashioned and wide one of the margaritas. Within a few minutes her drink came out but not mines. My server said my drink would take a few minutes longer because there “were several steps to make my drink”. The place wasn’t busy at all. After about 10-12 min of no drink and what looked like from what I could see of the two bartenders my drink wasn’t being made. At this point my wife’s drink was half gone, we were almost done eating and I decided to tell the server I didn’t want my drink any longer because how long it was taking. But she said they were making it and my wife insisted I just get the drink. It came out a minute later. The only highlight of the place is the building and the patio. I wouldn’t even go there for a drink and then dinner somewhere else. It’s too bad the cool ambiance is wasted on mediocre...

We did venture here after a night next door at Federal pizza. We came over due to our pizza being burnt. I still wanted to get something for dinner, but wasn't thrilled with my first experience over there enough to wait for another pizza.

I was astonished with my first time experience in this restaurant as well. At the time I didn't know Joyride is also owned by the same parent company. While we were there I had explained what had happened at dinner. Our server had comped a dessert which I thought was so nice. When we were using him what other good places to try were in the area he mentioned all of the restaurants under the company. I believe his name is Carlos. This is an outstanding employee, truly. I didn't realize what he was doing when making the suggestions until looking at the gift card that I had been given from Federal and seeing all the places he listed were owned and operated by one entity.

I had the shrimp enchiladas and I think those were the best enchiladas I've quite literally ever had. They were so flavorful and I swapped the mozzarella for Oaxaca. OMG its been a month and my mouth still waters!

I enjoyed the food at both restaurants and did go back to Federal the following weekend we ordered the same pizza and it was much better. I was so happy with this experience and I will be returning over and over to all of these restaurants. I'm thankful you have staff at each business that delivers care and upholds the value of a...