Someburros — Restaurant in Phoenix

Until tonight I was a very strong advocate of this business. I was a rewards member, I liked their food, and I even tolerated their poorly designed app for on-line ordering. Until tonight.

Let me explain HOW TO NOT TREAT A CUSTOMER.

1. Don't require people that do use your very user un-friendly app also to find that the information provided on it is unreliable. e.g., when I place an order and am told that I should pick it up in 20 to 25 minutes - actually mean 20 to 25 minutes.
2. When a person pulls up to your pick-up window at the exact time that your app tells them to, don't tell them they are just finishing your order, and it will be just a minute.
3. Don't come back 10 minutes later to that same window and tell you that they are STILL WORKING ON THE ORDER and that you need to pull around the building so that they can help the other people behind you because their orders "might already be ready." This is the same as saying, "HEY SEE THOSE OTHER PEOPLE? YEAH, THEY ARE MORE IMPORTANT THAN YOU, SO I NEED YOU TO MOVE SO I CAN HELP THEM FIRST."
4. Don't make that person that has driven around the building to get back in the pick-up window line now wait another 10+ minutes so that the customers behind them originally can now wait for their orders to be completed. WHY DIDN'T YOU MAKE THEM DRIVE AROUND THE BUILDING?
5. Don't ever expect a person that has had their order time more than doubled from the estimate given by your ordering system, sat in your pick-up line twice, and be treated as though their patronage doesn't matter is not going to tell every single person they know (and then some) how you service SUCKS.

No one should have to work this hard to get your food, so neither myself, my family, nor my friends will EVER GIVE YOU OR YOUR BUSINESS ANOTHER DIME. And I will tell anyone who will listen why they should go elsewhere.

Pretty sad because I really, really...

I'd like to start off by saying the people who work here are awesome. They are so nice and attentive, if this review was just them they'd get 5 stars! The food was pretty good. Definitely not authentic, more of a fusion kind of restaurant. Food was fast and hot when we recieved it. I ordered the machaca chimichanga. IT WAS SO GOOD. I might order it without sauce on top next time. The consistency was kind of like gravy, but still tasty. Just not what i was expecting. (To be fair I've never been here so its safer not to go in with expectations of authentic mexocan food). My boyfriend ordered a fundido style burrito w/ no sourcream, and was a little concerned by his queso on top tasting like sour cream. (He HATES sour cream). We waited after our meal for our dessert chimi's which were very good. I would highly recommend doing cheesecake stuffed chimis in the future. But not my restaurant not my business, you do you because it's great. Now overall i thonk this was good. The price was a bit expensive hence the 3 stars(but i did leave full!) I recommend trying it out yourself and coming to your own conclusion. This place is...

I want to give it more stars for the well done decor, but I think it should be more about the food. My first visit was on the day they have a taco special. I didn't care for the tacos much. The shells were just TOO crisp and broke into little pieces. It might have made a good taco salad if the broken pieces were mixed together with the filling. So today I tried something different'; the cheese and onion enchilada. The chips they give you when you order were (both visits) in my opinion, fried a little too long, making them dark and taking away the natural taste of the chips. The rice was good. The enchiladas? Well, to be fair, my husband loved them. The corn tortillas, on the ends, were tough and chewy; he likes that. I however, do not. They were tough and chewy at the ends, but also all the way through. They were dry, and there was not much cheese in them, and I found NO onions. The sauce was a bit too spicy for me. So, for me, the three stars are all about the food; I was disappointed. Last thing; the Mexican music being played is a...