I just went into this establishment to get a small child size sandwich because I've been very sick. Unable to eat food so now that I am able to eat. I can only eat a few pieces of food at a time. She refused to give me the sandwich that I asked for because I was ordering a kid's sandwich. I explained to her that I'd been sick and that I can't eat any more than a 3 inch sandwich. Then she said she would have to charge me extra for everything. I told her that was fine & asked what it would cost. She asked how many pieces of extra meat she should charge me for. I responded that I had no clue, as i don't know how many come on the sandwich i ordered. After asking me 2 more times, I responded that I don't work there & so I don't know. After fooling with the register for several minutes trying to figure out how much to charge me for the sandwich, she now informs me they that they are out of provolone. I told her that I felt she should have told me at the beginning when I told her what sandwich I was asking for and had repeated a couple times at the register i wanted it just as listed on the description. I told her this store was not going to get a good review from me which is too bad because I have a lot of followers & views. Then she said goodbye & that I can leave.
Sad that a business kicked out a paying customer, who just moved into the area. It could have been the beginning of a...
Read moreSo I've had a very disgusting and rude interaction with the service at this location. I had made a mistake on my order and wanted to redo it and after my rewards had not been applied. The workers called their manager Austina who then said it had to be done on my end in the app. So I said ok and tried navigating the app and to no avail after exhausting all options within the app I then tried researching if there was a customer service phone number to have it then removed/canceled again to no avail. I then reiterate to the cashier at the time that there was no way to refund it on my end and if possible to recall the manager. (The subway official website even states that I have to go back to the location same day to have it canceled) After recalling the manager we finally were able to get it canceled so I try to reorder to apply my rewards and then I'm told that the worker was instructed by the same manager to not remake/start on my order. So in other words I was asked to leave is how I took that. Because subway is literally about sub sandwiches. So this has by far been the worst experience. And the treatment regarding the issue as though they had no way to help me and then miraculously they were able to refund me is ridiculous I am by far appalled and disgusted by this behavior. I surely hope yall get your stuff together. Because this...
Read moreSo last night me and fiancé went to this location around 7:30pm for dinner. This place was filthy. There were two employees standing on there phone when we walked in when there was trash every where on the floor and on three different tables. No other customers were inside. The girl who took our order was just plain rude. She talked low and had a dumb look on her face the entire time. Before she even took out order she said "just you know we are out of chicken, bacon, teriyaki and swiss cheese" we said ok and still ordered. Even though she yelled it to us across the room as we were ordering from the app. Then after eating our meal we noticed the girl had barricaded the end of the dining area with chairs while she ate and facetimed on her phone talking about where her cat was. We had to use the bathroom and noticed a sign stating bathroom for paying customers only right? well we paid about 30$ for our meal and when my fiancé asked to used the bathroom this rude little girl said " its blocked off for a reason" like what kind of customer service is that?! I didn't get her name but she had piercings all over her face. We will never go back to...
Read more