Subway — Restaurant in Phoenix

Went into this particular location today at +/- 5:30 pm. to get a sub for my wife and myself to bring home after having a long day with no time to cook. Recently I have received several emails from subway advertising foot long subs for $6.99 with different instructions such as : order online , order online or in the store, order on the app etc.. . I went in to order 2 subs in the store because the online order method was not working. When the kid (male) asked me , “how can I help you”? I stated,” I want to order 2 subs , I need to show you the email from subway “ ( the email states to show the email in the store prior to ordering). I showed him the email and he read it. He stated, “ you can not order in the store “. I proceeded to show him the email 3 times and referenced to him exactly where and what is stated “ order online or IN THE STORE “ 3 times he repeated the same thing. He then asked a woman working there who wanted me to show her the email, I did several times and she said “ I can’t see it”. Each time I then turned the phone to me to order online while I am in the store. She got aggravated and said, “ get your phone out of my face!”. I then walked out. I will be reporting this to their corporate office. I can see how this could happen after reading all the negative reviews on this particular location. Follow up to my original complaint from 5 days ago: Roark Capital is the investment firm for Subway. I called them to complain and they said that I have to complete a form online which I did. It has been 5 days and I have not received any reply. I called Subway Corporate Office in Shelton . Ct. and they told me the same thing. I filed a complaint online with Subway , completed the form online 5 days ago. I have not received a reply. I most likely will not get a response from anybody. They don’t care. If they lose 4 out of 10 subway customers at every Subway franchise corporate and the investment firm still...

Yesterday I went to have lunch with my 5yr old son and like we usually do at subway in which I am generally fine with the service. But yesterday there was a very heavy set younger girl making the sandwich who was just in a very bad mood and while making our sandwich the sandwich ripped all over the place because of how she tried to cut the sandwich before folding everything inside. I simply said if you close the sandwich prior it won’t spill in which she said “I know my job, don’t need you telling me how to do it, it’s because you put too much into it.” In which I then said maybe you should be a little humble and try to take some advice to help you out. She sloppily ripped the sandwich apart getting everywhere and put into a bag and then proceeded to say to the other worker I am not serving him. The other lady was very helpful trying to make us another sandwich and trying to apologize for the other girl saying it’s the end of the day and she just gets like that. I was very appalled with the service we received and never have been treated this way. I own a business myself and deal with customers all day. In no way were we rude but we were treated very disrespectful and I hope the owner sees this review and can make the necessary changes for there customers experience and just to help this young woman out with her customer service and too not happen again. I would not recommend this subway until changes were made and this young girl had some serious training and knows how to control her emotional state. I have never taken the time to leave a bad review and hate to do this being a business owner myself but the treatment was so bad we drove 2 miles south to another subway to order a sandwich in which we had no problem. Would recommend you...

I don’t often write poor reviews. In most cases, silence is the sharper commentary, a kind of quiet indictment. But on this occasion, it feels necessary to speak.

I visited the Subway on 67th and Happy Valley, expecting what most expect from a chain sandwich shop: something modest, something familiar, something consistent. That’s the transactional pact we make with places like this. We don’t seek excellence, we seek reliability.

What I did not expect was to be met with nothing at all.

The store was empty. Not of customers, though I was the only one, but of people. Not a single employee in sight. No welcome, no eye contact, no “we’ll be right with you.” Just an empty counter and the faint hum of refrigeration.

I waited five minutes, generous, perhaps, for a place built on grab-and-go efficiency. Eventually, someone emerged from the back with a fleeting glance and an offhand “I’ll be right with you,” before retreating once more. Seconds later, a second head poked out, this time with an invitation to use the kiosk. And then, a third team member made a cameo from the kitchen, as if the backroom had more life than the front of house.

Three employees, one customer, and not a single gesture toward genuine service.

This wasn’t about entitlement. It wasn’t about impatience. It was about the simple principle that guests, even at a chain sandwich shop, deserve to be acknowledged, not diverted to a touchscreen while staff hides behind a wall.

So I left.

Maybe the sandwich would have been fine. But that’s not what matters. A business transaction may be routine, but hospitality, even in its simplest form, should never...