Dunkin' — Restaurant in Phoenixville

Really need to stop giving this place another chance. Every time is a BAD experience. Drive through this time. All I wanted was 2 vanilla crème donuts. I asked 2x. She replied 2x and it was confirmed that they had them. Since they did this time I decided to also get munchkins. Got to the window & even added 1 more for my son who likes chocolate icing with sprinkles. Got home-opened bag-2 Boston Crème!!! Literally these turn my stomach. I called since I was now home across town. Rude rude rude!!! Said no manager was there…not sure how they run without management!!?? Asked what they were gonna do & all they did was argue with me. I asked her name & she hung up on me. I had to drive all the way back across town with the wrong order for a refund…still no kind words. I asked whom I spoke with on the phone. She said Courtney…probably a lie. I was raised so much better than this & in all my years dealing with customers …you are kind & you accommodate. Period. No exceptions. This is my home town. You need to explain to your employees that locals are the life blood of your business. And yes they will tell others about their experiences. Very Bad for business. Also….my son said his donut tasted hard & yucky. I tried the munchkins…yep…tasted like they were made yesterday. Absolutely NOT fresh! I suggest if you want to go here…choose a different DD in...

This place has changed so much since new ownership has been in affect. Horrible service. My son and I came one morning and were not sure if the dining was opened so we were waiting out in front. Unreal the stares from the employees we so obnoxious. Then when we finally did go in my son said the woman was rude to him as I came out of restroom. I came in another time as my son didn't even want to deal with them I tried again to get some egg wraps and they were burnt and put into the same wrapper and they just threw them on the counter before wrapping them. No have a good day, no smile ... I know alot of others as well that told me they would not come back. Learn people skills before opening up a business. The parking lot besides drive threw has been empty. Will not...

Here's the thing...in this immediate area there are 3 other dunkin donuts, all of which are actually closer to me than this one. One in North Coventry near 100 & 23, one in Royersford on Bridge, and one on 724. THEY ALL SUCK! Coffee that tastes burnt or overheated, drinks made poorly, donuts that seem stale, terrible sandwiches where the cheese isn't even melted properly or the croissants are burned, etc. etc.

This one always gets your coffee right, sandwiches are rarely an issue, and the donuts are always fine. So it's saying something if I tell you I avoid 3 other locations like the plague and go out of my way to...