Palermo's Pizza — Restaurant in Phoenixville

Serious Allergy Mistake – Not Okay!

My husband ordered the "Harvest Salad" from Palermo’s Pizza, which is supposed to have almonds. He has a life-threatening tree nut allergy but isn’t allergic to almonds, so he thought it was safe. After a few bites, we realized there were walnuts in the salad instead. That’s a huge and dangerous mistake.

I called Palermo’s right away to tell what they have done to my husband and asked to speak to a manager, but I was told there wasn’t one working that night. Honestly, that’s not okay. Food allergies are serious, and a mix-up like this has life-threatening consequences.

I posted photos of the salad along with screenshots of the menu from Google and Palermo’s website, where it clearly says almonds, not walnuts. My husband had to take Benadryl, and now we’re waiting to see if he needs to go to the hospital.

This isn’t just about us—this could happen to someone else, and the outcome could be even worse. Palermo’s needs to do better and make sure their menu is accurate. People’s lives...

Upon arrival to pick up the food, no employee acknowledged me for several minutes. Most looked like they didn’t want to me there. Finally when an employee was ready to ring me out, my order was not ready to go and then the employee took a phone call to delay things even more. He told me my total was $30. When I got home, I noticed my total was $31.80 to include a convenience fee. This fee was not disclosed at the time of purchase and there were no signs posting this practice. I did not sign the receipt! Had I known of this fee, I would have paid cash. Never thought to expect a fee when spending $30. Rude experience from staff, food was subpar, and there is no excuse for secretly adding a fee without first informing the customer. Unless the owner can reach out to make this wrong into a right, I will be contacting by my credit card company and will report this...

Let me start off with saying how Palermo’s is my husband and my favorite spot for pizza. Until about 2 weeks ago .... my niece came to our home for a “pizza party” for her birthday with our immediate family. I ordered my pizzas around 1 or so to be delivered at 5. I got a text stating my delivery would be at 5 pm. I had to call twice to find out where the food was and then the driver showed up at 5:30. Told me I didn’t pay and then question whether I paid online. He went to his car and got a receipt that said I paid but on the slip was written “tips cash”. And he asked me where his tip was! I have never been so angry in my life that he had the audacity to ask for a tip when our food was 30 min late and to top it off the food was COLD. I’m so disappointed in this exchange that I am really not sure I can spend my money...