Shakey's Pizza Parlor

Today a simple order of pizza, chicken and mojos was made into a very unpleasant experience due to poor management at the Pico Rivera Shakeys. We placed the phone order. When we arrived the order was incorrect. I informed them that the order was not correct, a manager was called over who did not take any responsibility and merely pointed at the receipt and said, " no your order is correct look right here" What the hell? Why is Scott Torres (if that's his real name)even a manager with that type of reaction. Absolutely no managerial skills at all. His next response was even more outrageous, he said in order to replace the incorrect order with the correct order, I would have to pay for the incorrect order in full, then pay additional charges to correct Shakeys mistake?? Needless to say I was not going to lose anymore money so I paid the full $65 and came home only to write this review. He was very smug, rude and unprofessional. When I arrived home I called to get his name, he refused to give me his name but only after I told him what it was about he said his name was Scott Torres and hung up.