Wendy's — Restaurant in Pico Rivera

Exceptional Service at Wendy's Thanks to Luis and Michelle! And the rest of the crew!

I recently visited the Wendy's location in Pico Rivera off Washington blvd, and I had one of the best customer service experiences I've ever had, all thanks to the dynamic duo of Luis, the manager, and Michelle, a fantastic drive-thru worker.

From the moment I arrived, Michelle's warm and friendly voice greeted me over the speaker, immediately making me feel welcome. She handled my order with precision and a genuine smile that I could sense even through the speaker. Michelle went above and beyond to ensure that every detail of my order was correct, double-checking to avoid any errors. When I pulled up to the window, her cheerful demeanor was even more apparent. Her professionalism and enthusiasm were contagious, setting the tone for a great meal ahead.

Inside, I could see Luis, the manager, actively engaged with the team and customers alike. It was clear that he led by example — his positive energy and commitment to exceptional service were evident in every interaction. He took the time to personally ensure my order was prepared perfectly, and when he noticed I had been waiting for a few extra minutes, he apologized and offered a complimentary sandwich. It's rare to see a manager so dedicated to making each customer feel valued.

Luis and Michelle are true assets to Wendy's. Their teamwork, positive attitudes, and dedication to delivering a great experience made my visit memorable. They made me feel like more than just another customer — they made me feel appreciated. I will definitely be returning to this location, knowing I'll be greeted with top-notch service and a smile. Kudos to Luis and Michelle for their outstanding work!

Highly recommended! Five...

"Exceptional Service at Wendy’s + A Hardworking Team!"

I had the pleasure of dining at Wendy’s in Pico Rivera today, and I can confidently say that this was one of the best experiences I've ever had at a fast-food restaurant. The place was packed, but the team worked like a well-oiled machine, hustling with energy and enthusiasm to make sure every customer was taken care of quickly and with a smile.

The atmosphere inside the restaurant was fantastic. You could feel the positive energy from the moment you walked in, thanks to this incredible crew. Every single employee was focused, dedicated, and working together like a true team. Whether it was taking orders, preparing food, or keeping the dining area clean, they handled it all with efficiency and care.

Despite how busy it was, the entire staff maintained a level of professionalism and friendliness that made every guest feel valued. It’s clear that they take pride in their work and genuinely care about making customers happy. The smiles on the faces of both the customers and the staff showed just how well they were doing their job.

A huge shoutout to the team at Wendy’s in Pico Rivera! Keep up the amazing work – your efforts are truly appreciated, and you’ve set the bar high for customer service. I’ll definitely be...

It's a great place to get what you want...me, baked potatoes is my favorite. Been coming here for a while. The girls are pretty and most of the guys get things done right. Some of the girls are great to look at... but some only smile and can't get service FROM them. Almost all the time they don't get my order right. I have to go back to get, butter, sour cream or a fork. It's a noisy please and my voice is not what it used to be...the girls should know by now that when someone looks at them... we're needing something else besides their looks. They see a manager helping as many people as possible... but they lack an instinct to help out... c'mon girl look alive and help people so things can go more effectively.

AVISPENCE.... get smarter... you will look better if you add some smarts.... your manager already told you... And your response was...."he looks at me"

Your response needs to be... "May I help you with anything??" Help keep the public going...or you're just crowding the place.... look...