PARADIZO Boba Tea House — Restaurant in Pico Rivera

Well we'll well, I'm not sure if it's the new management but the teas are pretty fantastic. My sister would stop here if she was visiting but it was to serious of a taste for me. If that makes sense, let's just say my sister drinks her coffee black if that helps. She came down this weekend and figured I'd drive up with her. She got her drink which she swore tastes different but in a good way so I gave it a try. I went with the Vietnamese coffee cause I like my coffee with just enough caffeine were one might think I'm on crack. The lady at the register suggested brown sugar and creme brulee foam and of course I needed my Crystal boba ( I'm bougie like that ) and I was upset that I've live down the street and have been missing out on this! Holy spaghettios . The combination of Vietnamese coffee and sweetness from the brown sugar and foam was such a good mix. The place has been pretty busy the past few times I've been going but don't mind the wait. The staff seems friendly when not super busy, I'm also not one for full convos so I like regular hello and thank you's. Not sure if that's how you spell that.... Either or you get what I mean. For a boba spot it's actually really good. Like good good. I was getting pretty bummed with boba time so I'm excited to find a new spot that's more flavorful....

Very poor service today! The first young lady that greeted me and my daughter was kind. After asking if I’d be using cash, or card I told her it would be card and she directed me to the Kiosk. I was placing my order, but having a hard time locating the fruit juices. Another employee came out from the back and asked if I needed help. I told her that I did since I was having problems finding the juices. She said chances are I wouldn’t find them there. After that instead of helping me she accuses my little girl of taking a chocolate croissant. She said that she was watching us through the camera which I thought was odd to begin with and that she saw my daughter take a croissant. I told her she could check my daughter if she wanted to, but she said my daughter had probably already put it back. I don’t know who trained this employee, but as a person who manages a restaurant you never treat a customer that way. Customers are the reason why she even gets a paycheck. She left a horrible impression on my daughter and is lucky I unlike her do have manners Unfortunately I didn’t get her name, but I would be ashamed if any of my employees treated a customer so poorly. Please someone retrain her and teach her better customer...

EDIT: No idea if this review still applies, idk when but this place used to be Ding Tea, and now it's PARADIZO, I'm assuming under new mgmt. Today, I wasted 40-50 minutes of my time before I gave up and decided 11 dollars wasn't worth making a fuss about. Had a note saying they had no milk tea. When I asked, I was told no, they didn't. But I heard people ordering drinks that I swear have milk tea in them. Anyways, the 2 employees either forgot my order existed or gave it to someone else. I wasn't given a receipt or even an order number to listen for. It was a free for all with easily 15-20 people sitting around waiting, and a huge group crowded near the drink pickup area. Who knows what happened to my drinks and where they could've gone. I'm not one to make big deals out of things, so I didn't even bug for a refund. They seemed occupied taking orders they may forget. I've been here a number of times and haven't had this happen to me before. But this was enough to prevent me from coming again. I don't want to run the same risk again,...