GameStop — Local services in Pico Rivera

bought a used ps5 at another location. the serial number was manually put in, incorrectly. came to the pico location to talk with the manager Joshua. we had no idea the serial number had been put in incorrectly and we didn’t find out until we tried to exchange since the console was defective. he gave us ugly looks, was very dismissive, and even called the store we originally bought it from to “warn” then we were coming and “up to something”. come to find out when we get to the store we bought it from they confirmed it was an internal error from gamestop. this is discrimination, and it’s not our fault that a MANAGER incorrectly input a serial number, and that doesn’t mean we are scammers. the number on the box matched the number on the console, it was only the receipt that was wrong. i can’t wait to get everything fixed tomorrow and show up at Joshua’s location so he can exchange the playstation 5. don’t ever let anyone make you feel stupid or like a criminal for things out of your control or what you look like. i’ll be calling corporate.. i spend too much money at gamestop WEEKLY to be treated like i don’t belong. i’m a customer with good money just like anyone else. it’s probably because we are tatted head to toe. sad that we’re judged because of that, when our tattoos cost more than his car most likely. Will be seeing you soon Joshua. have my ps5 ready.

wanted to give an update- we got our exchange at Joshua’s store! When we needed to take the external hard drive out he tried to tell us it wasn’t in there, but he just didn’t have a clue where it was 😂. who hires these people. maybe he was trying to scam us, and keep our hard drive.. you can’t trust anyone, right Joshua? he even was about to let us leave the store without a warranty sticker, which i’ve read on another review is a problem here. time for new management..

third update- the controller in the exchanged ps5 has stick drift. we called and instead of giving us a different used controller we will have to exchange for an entire new console, which we have no clue if that one will be defective like the first. you just can’t win with gamestop.. maybe it’s just this location because i never have problems in the hollywood location. just travel to a...

I will say this review is based on the animal crossing debacle and the lack of inability to answer a freaking phone call for four solid days. I pre ordered a good 30 days early, actual 2 pre orders. I I was worried that GameStop would close before the release date and tried calling multiple times to get an answer. I then heard and found out after calling other multiple GameStops that they actually were releasing it a day early due to possible closures on the release date. I went down there and stood in line with other people who also knew that animal crossing was coming out that day. Just to be told that we would not be able to get it and would have to come back tomorrow. I explained to the gentleman there that all gamestops are releasing today he stated he had just spoken with his manager and was told not to. I ended up getting a refund for both of the games and then try to find other game stops to get the game with noa avail decided to go digital for both. This happened at 8 p.m. . it is important for stores to pick up their phones so this way when other managers from other gamestops are trying to call you to let you know that you clearly did not get the memo that you need to be doing your job correctly. I'm beyond irritated upset frustrated and will never ever pre-order at a...

Hey GameStop - so you guys called us twice today letting us know at 9pm you are doing the early release of Pokémon. Now, I will admit fault and that we showed up about 15 minutes late and wouldn’t open the door when we went up. Ok, but here’s my biggest issue. Another group went up as well, they got their game and the door opened WE WERE STANDING BEHIND THEM, I even yelled and say hey we’re here too for the game and the gentlemen SLAMMED THE DOOR IN OUR FACES. Now, listen. I understand the retail struggle, and employees wanting to go home, but if you’re doing an early release at 9pm and close at 9:01pm just let us know. Not to mention, YOU GOT THE GAME FOR SOMEONE STANDING IN FRONT OF US. You guys have cameras at your front door I encourage you to look at what your employee did. Slammed it on our faces and didn’t say a WORD. We put money down on the game we were ready to just pick it up, but until I get some rectification on this situation idk what to do. I don’t want your employee to be fired, and apology and explanation is good enough for me! Seriously we’re easy going, but I do not need you to slam the door in our faces...